Spacious 2-Bedroom Flat in London's Holborn

Thank you for your review! We’re glad to hear that the location worked well for your work trip and that your check-in experience was smooth. We hope to host you again on your next visit!

Thank you for your feedback!

Thank you for your detailed feedback. We’re sorry about the issues you noticed with the furniture, water temperature, and the address detail. We’ll address these points to ensure a smoother experience for future guests. We truly appreciate your comments and hope to welcome you back.

Thank you for sharing your feedback. We’re truly sorry for the delay you experienced in receiving your damage deposit. This kind of delay is a very rare occurrence and can sometimes happen due to external banking or card processing issues beyond our control. Please rest assured that refunds are typically returned to guests’ cards within two weeks after checkout. We also provide multiple ways to contact us directly, and VRBO support is always available as an additional channel if needed. We appreciate you bringing this to our attention and apologize for the inconvenience caused.

Thank you for your feedback, and we sincerely apologize for not meeting your expectations in certain areas. We’re happy to hear that you found the location quiet and the beds comfortable. Your comments about the apartment’s condition are extremely helpful, and we will be addressing the issues you mentioned. We also understand your concerns about the deposit, and we apologize for any confusion. We will review our communication process regarding the deposit to make sure our guests are fully informed about the charges and refund timeline. We truly appreciate your constructive feedback, and we will use it to enhance the guest experience moving forward. We hope to have the opportunity to host you again in the future with these improvements in place.

Thank you for your feedback. We’re glad you enjoyed the spacious, quiet apartment and its natural light. We’re very sorry for the inconveniences you experienced. We don’t provide items such as oil, salt, or pepper since each guest has different preferences, but we will ensure essentials like paper products are better stocked. We will have our team check the dishwasher and arrange a deep cleaning to address the stains and odors you mentioned. Your comments are very helpful, and we’ll use them to improve the experience for future guests.

Thank you for your feedback — we truly appreciate you taking the time to share your experience. We’re sorry to hear that certain aspects of your stay did not meet your expectations. Regarding the elevator, we’d like to clarify that it is mentioned in the listing that the building does not have a lift. That said, we understand how important this information can be, and we’ll review the wording to ensure it’s even more visible and clear for future guests. We also apologize for the inconvenience caused by the key pickup process and for not being able to offer a late checkout. While our cleaning schedule is designed to ensure a high standard of cleanliness, we understand how a bit more flexibility could enhance the experience and we’ll certainly take your feedback into account. We sincerely regret the mold issue you encountered — that is not acceptable, and we’ve already scheduled maintenance to address it right away. Thank you again for your honest comments. Your input is very valuable to us, and we hope to welcome you back for a much-improved experience in the future.

Bedankt voor de geweldige review! We zijn zo blij te horen dat alles soepel is verlopen tijdens je verblijf. Het was een plezier om je te ontvangen, en we hopen je weer te verwelkomen in het appartement tijdens je volgende reis naar Londen!

Merci pour votre retour si positif! Nous sommes ravis que vous ayez passé un agréable séjour dans notre charmant appartement à Soho. C'est formidable de savoir que vous avez apprécié l'emplacement, la propreté et le confort de l'appartement, ainsi que la simplicité du processus d'enregistrement. Nous espérons vous accueillir à nouveau bientôt! Thank you for your positive feedback! We are delighted that you had a pleasant stay in our charming apartment in Soho. It's wonderful to know that you appreciated the location, cleanliness, and comfort of the apartment, as well as the simplicity of the check-in process. We hope to welcome you again soon!

Thank you for your rating. We hope to welcome you back again under better conditions.