Overall, the villa was gorgeous. We had a wonderful time being there, enjoying sunsets at the patio, and spending some days at the pool. The pictures do not do it justice; it is truly a beautiful, magical place in Tuscany. Incredible views, easy to get to, and a great home base to go to Florence, etc. The kitchen had everything you might need, except for small minor things like only three dish towels and one roll of paper towels for the week.That being said, there were a few issues that made the stay a little cumbersome. The housekeeper stayed on site a few days, even though we were told at check-in that no one stayed on site. The housekeeper was there a lot; it almost felt like she was there all the time. She was nice for sure, but it was strange seeing her so much. We did not get a change of towels at all during the week, even though we have it in writing in one of the documents they sent that they would. When I asked about the towels, they said it would be an extra charge to wash them, which was annoying given how much we paid for the place. They also wouldn’t provide a top sheet for one of our family members, as they said it would be an extra charge. No extra body wash provided either. Communication was strange because you have to talk with multiple people at different points: Petra the owner, Cloe at check-in (she’s wonderful), and Marinella (property manager). Marinella was a bit chaotic, which made communication challenging, which is why I gave that part 2 stars.