The owner(s) need to spend a week in the house and fix all the broken things. The house itself if fine and the location and footprint are exceptional. There are too many things that don't work. Also, we were not afforded anything in exchange for many inconveniences and disappointments. The front lock is frozen and takes way too much effort, assuming you ever get inside. Prior reviews ignored. Dishwasher, heater and other stuff broken. Late check-out not available. All take and no give. Great view, bad taste in my mouth.
James R.
2024 年 12 月に 3 泊滞在
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8/10 (良い)
Elizabeth D.
2024 年 10 月 25 日
Great view
Beautiful view of the ocean!!!
Elizabeth D.
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6/10 (普通)
Denise K.
2024 年 10 月 19 日
Annual Cousins Beach Weekend
Here was my review comments.
We decided to stay in Rockaway for our annual cousins weekend. I found this house that I thought would be perfect for all of us. We rented both sides of this house. Here are some pros and cons that we found during our stay.
Pros: The ocean views from both units were amazing, easy beach access, great layout of each unit with 3 bedrooms and a separate bathroom with each one, and close to town.
Cons: There were numerous appliances that didn't work, (i.e. both ovens and the fireplace in one unit, one of the ovens in the other units door wouldn't shut tight and we ended up having to us the bottom ovens.) The legs of one of the benches at the kitchen table was broken, glued and falling apart making it a safety hazard and unusable. The only light fixture in one of the downstairs bedrooms didn't work, both downstairs tubs backed up with water when taking a shower. After reporting those issues, it was 2 days before someone came to snake out the drains and put new light bulbs in. The thermostats in both downstairs bedrooms didn't work, and the bathroom thermostat in one of the bedrooms on the other side didn't work as well. All the window, sliding glass door tracks were filthy and gross, and you could hardly get the screens open to use the deck. There were a few other cleanliness issues that we took care of ourselves.
Despite the cons, we had a fabulous time and didn't let that spoil our stay. If all the "major" cons were addressed before next year's gathering, we would definitely book these units again.
I feel that some kind of refund would be in order for the inconvenience we experienced during our stay.
Denise K.
4/10 (不満)
Nancy A.
2024 年 10 月 5 日
良かった点 : 清潔度、ロケーション、掲載情報の正確さ
気になった点 : チェックイン、コミュニケーション
Great location. Uncomfortable and small.
Getting into the house was terrible. Key pad code didn’t work and deadbolts were tricky. I had read this has been an ongoing problem. They need to be replaced. We were a big group and couldn’t all sit comfortably in living area. 2 of the 4 ovens were out of commission. Bedrooms and bathrooms were adequate. Was great to have full size washer and dryer. Location couldn’t be better.
Nancy A.
2024 年 9 月に 4 泊滞在
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8/10 (良い)
jim j.
2024 年 9 月 4 日
Sand Castle adventure
The extended family enjoyed the stay. We had everything we needed. There were some things that needed to be repaired in both units, but that did not keep us from having a good time. Great views and easy access to the beach.
jim j.
2024 年 8 月に 4 泊滞在
6/10 (普通)
Lisa H.
2024 年 9 月 1 日
良かった点 : 清潔度
気になった点 : チェックイン
Lisa H.
2024 年 8 月に 7 泊滞在
10/10 (非常に良い)
Bonnie B.
2024 年 8 月 5 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Dream Beach Family Reunion
Great location, loved the beach privacy, the kitchen was comfortable to work in, loved the # of bedrooms and bathrooms. Plenty of bedding and towels, all were clean. We would come again.
Bonnie B.
2024 年 7 月に 5 泊滞在
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8/10 (良い)
Darrell K.
2024 年 7 月 30 日
Great weekend!
The house was great for all 16 of us. Plenty of room. One of the oven doors wouldn't close but we had the other ovens. There were some sugar ants in both kitchens but we didn't seem to have any issues with the food. One of the bedroom heaters wouldn't work and another wouldn't shut off. Other than those items it was a very wonderful experience.
Darrell K.
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8/10 (良い)
Kuriappan P A.
2024 年 7 月 26 日
Excellent location and views!
We rented two adjacent townhouses connected by a door on the second floor for vacationing with our children and grandchildren.
The beach, a few steps down from the rentals, made it very convenient for our grandchildren to go to the beach whenever they wanted.
Excellent views of the ocean from all the rooms!
Attached bathrooms for all bedrooms!
Quick response from Sara, the local contact! She was very efficient and friendly.
Kuriappan P A.
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10/10 (非常に良い)
Bonnie R.
2024 年 7 月 6 日
Beautiful home/beautiful location
We rented both sides of the Sand Castle Villa. It was beautiful and roomy for our large family. We loved that you could open the doors between the two units so it was like we were in one rather than two locations. Being so close to the ocean was also huge. My husband who has Parkinson's was not able to make it down to the beach from the rock steps; they were just too treacherous. The kids didn't seem to have any problem. Both kitchens were very well stocked (we loved the unit that had each cupboard labeled!). My only concern was check-in. Because of numerous complaints I read online, I specifically contacted Vacasa ahead of time to ensure we wouldn't have an issue. They said we wouldn't, but we certainly did. Codes for the lockboxes were not provided. That being said, Vacasa was responsive in getting us the codes, but it was frustrating standing outside after traveling 8 hours and not being able to get in. We also had to contact them about the codes for the hot tubs, but they were responsive again on that. Again, beautiful homes, beautiful location.
Bonnie R.
2024 年 6 月に 4 泊滞在
10/10 (非常に良い)
Kate S.
2024 年 6 月 8 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Rockaway
Wonderful post Christmas stay at the beach.
Kate S.
2023 年 12 月に 3 泊滞在
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10/10 (非常に良い)
Shelli C.
2024 年 5 月 25 日
Great beach stay for our family.
The house was described pretty accurately. We also had a little issue with the lockbox, but it was dealt with super quickly by Vacasa and had no other issues. Hot tubs were very comfortable, nice and hot! Location was great. Layout is a little funky in that the back deck is accessed through the downstairs bedrooms, but was not a big deal. Beds were comfortable, and a great place to accommodate our large group. Thanks again!
Shelli C.
8/10 (良い)
Liza R.
2024 年 3 月 14 日
良かった点 : 清潔度、ロケーション、掲載情報の正確さ
気になった点 : チェックイン
Place was perfect. Check in was confusing.
Never got the code. Called main office 2x than got help from local office. Otherwise place was clean, well stocked, and location was perfect.
Liza R.
2024 年 3 月に 2 泊滞在
8/10 (良い)
Rozanne101
2024 年 2 月 13 日
良かった点 : 清潔度、ロケーション、掲載情報の正確さ
気になった点 : チェックイン、コミュニケーション
Nice property but we had trouble getting in
Location was fabulous and the place was clean. We rented both units. Spectacular views abound and access to the beach was quick and easy. The fact that every bedroom has its own bathroom was great. Kitchen well equipped and hot tubs were very nice. A few appliances were labeled as broken (one fireplace and one microwave) but since we rented both units, it wasn't a problem for us. The only real negative was that Vacasa didn't provide the correct access codes so we couldn't get in. I had called previously to get the codes which were not included in the email as promised, but then it turned out that they were wrong. Standing in the cold rain, we spent time on the phone with a person who was very polite and tried to be helpful but clearly did not know how to address the problem to allow us to get into the units. Finally, they sent a local Vacasa person to let us in. He came up with a workaround for us and demo'd how to use the locks. He was very good and came quickly, but of course, there should have been no need for this. Vacasa needs to A) actually send the correct codes and B) provide detailed instructions about how to unlock and lock the units. The two locks do not work exactly the same way and are not intuitive. Pro tip: Insist on getting this info if you book this property.
Rozanne101
2024 年 2 月に 3 泊滞在
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8/10 (良い)
Lindsey B.
2023 年 12 月 18 日
Epic ocean views
This place is steps from the beach and can sleep 12 people comfortably. The only issue with the whole stay was with Vacasa. Check in codes were never sent so I spent a lot of time in the phone problem solving. Fortunately the people on the phone were very helpful!
Lindsey B.
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8/10 (良い)
Maija Y.
2023 年 11 月 29 日
Beautiful view. The home is set up to enjoy the ocean.
The ability to stay warm and dry inside and see and feel the ocean right outside your door.
Maija Y.
2023 年 11 月に 2 泊滞在
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10/10 (非常に良い)
Tyler S.
2023 年 11 月 28 日
WHAT A LOVELY PLACE TO STAY!
We rented this two unit home for Thanksgiving and it did not disappoint! Home was very clean, very well equipped, and the views! Oh wow the views! The beach access was perfect and very short! Could not have asked for more. The local staff, specifically Jake, were incredible when we needed an last minute assist both getting into the property and again with getting an item left behind at the property @ Checkout. Not Vacasa's fault at all but they sure showed up! Vacasa is the BEST!
Tyler S.
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10/10 (非常に良い)
Chellanne N.
2023 年 11 月 22 日
Had a great time.
Had a great time.
Chellanne N.
2023 年 11 月に 4 泊滞在
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10/10 (非常に良い)
Margaret C.
2023 年 10 月 10 日
Location! Location!
Enjoyed the beautiful views and beach access. We rented both units. Plenty of room for our family.
Margaret C.
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8/10 (良い)
Jeanne B.
2023 年 10 月 9 日
Family gathering
The 6 bedrooms and bathrooms were a great fit for the 13 family members that journeyed to Rockaway beach. The view was fantastic and the hot tubs were used every day.
Jeanne B.
2023 年 10 月に 4 泊滞在
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10/10 (非常に良い)
Kathy P.
2023 年 9 月 21 日
family weekend
The house was perfect for our family of 8 grandchildren and 7 adults. We loved having 6 bathrooms (a bathroom in each bedroom, and having the house right on the beach was a plus with having kiddos. The hot tubs were a plus for cold ocean swimmers.
Kathy P.
2023 年 9 月に 3 泊滞在
10/10 (非常に良い)
Sophia S.
2023 年 9 月 12 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Lovely space
We had a wonderful time at this property! We were 12 and had ample space.
Sophia S.
2023 年 9 月に 5 泊滞在
10/10 (非常に良い)
Leah T.
2023 年 8 月 6 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great location & lovely home
Couldn't be better located! Right on the beach, beautiful views from the kitchen and everything you need (for cooking, sleeping, laundry etc) right there! We loved it, would stay again in a heartbeat!
Leah T.
2023 年 8 月に 3 泊滞在
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8/10 (良い)
Ed W.
2023 年 7 月 26 日
mostly positive
great ocean view good beach access very helpful staff 2 hot tubs a plus
Ed W.
2023 年 7 月に 7 泊滞在
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8/10 (良い)
Tami H.
2023 年 7 月 6 日
Recommended beach front home
Great view, beach access and very clean. Sad there is no BBQ, but everything else was great!