Orso Apartment Navona Sq.

Thank you for your feedback. We are glad to hear you appreciated the location, but we would like to clarify a few important points regarding your comments. First of all, you did not inform us at any time during your stay about the stained spare bedding. Had you done so, we would have promptly checked and replaced it if necessary. The same applies to the TV. When we came to the apartment to inspect the toilet flush, you could have mentioned that the television was not working. This is also surprising to us, as we carefully check all appliances before every check-in, and no issue was found. Regarding the toilet, you contacted our Support Department at 4:51 pm. Within 30 minutes we were at the apartment to inspect the issue, and the following morning at 10:00 am our maintenance technician replaced the float, which unfortunately can fail without warning. Therefore, the problem was fully resolved very quicky. We believe this response time demonstrates efficiency and commitment, which we would have expected to be acknowledged rather than reflected in such a low rating. As for the electricity, as clearly indicated in the welcome book, in Italy there is a standard voltage limit. If too many appliances are used at the same time, it may cause a temporary power outage. This is why we always recommend avoiding the simultaneous use of multiple high-consumption devices.

Thank you so much, we're very glad you enjoyed your stay here!

Thank you for your feedback!!

Thank you for your kind words.

Thank you for sharing your feedback, we are glad you enjoyed the location and hospitality. We’re sorry to hear that the apartment did not fully meet your expectations in terms of size, the pictures on the adv match perfectly the space and the condition of the apartment. Regarding the hot water, the boiler has an 80-liter capacity, which is generally sufficient for standard use but may require some care when taking longer or consecutive showers. For this reason, we always recommend that guests with specific needs—such as long showers or multiple back-to-back uses—check in advance so we can clarify all details and ensure the apartment is suitable for their expectations.

Thank you for your review! We are glad you enjoed your stay, come back anytime !!

Thank you for your feedback! We are glad you enjoyed your stay with us!

Thank you Geordana :)

Thank you Andrew :) come back anytime!

Dear Guest, thanks for your time in reviewing our property! We would like to clarify that all amenities and features of the property are clearly listed in the listing before booking. The apartment adv clearly states that the unit is located on the third floor without an elevator. Photos are also provided to give a realistic representation of the space, layout, and equipment. Regarding the specific points you mentioned: The washing machine has a 5 kg capacity, which is suitable for a short stay for two people and appropriate for an apartment of this size (45 sqm). The TV is a 32-inch model, which in Italy is not generally considered small and is proportionate to the living space. While there is no pod or electric coffee machine, a traditional Italian moka coffee maker is provided. Furthermore, for legal and security reasons, we cannot provide goods of any kind, as coffee pods nor powder. We always encourage guests to carefully review the full description and photos prior to booking to ensure the apartment suits their needs and expectations, especially regarding size, appliances, and accessibility.