グラウンドフロア、ウォーターフロントのコンドミニアム、共用ホットタブ、プール、テニス - ビーチの近く

Hi Nancy. Thank you for your feedback. We are glad you enjoyed the location, but are sorry to hear that the property needed several repairs. Your comments have been shared with our team so we can address these issues and improve the overall experience for future guests. We look forward to having you again in the future.

We are so glad that you enjoyed the condo and the location! We are sorry that the patio table and chairs were dirty. This definitely does not meet our standards for cleanliness and we are letting our local staff know so we can get this addressed. Thank you for your feedback!

Ronald, thank you for taking the time to provide your feedback following your stay. We are glad you enjoyed the location of this condo. We apologize for any kitchen supplies that may have been lacking, and that the living room furniture did not suit your preference. We have passed your comments along to our local manager who will take inventory of the kitchen and add any necessary items as well as work with the homeowner to make any updates to the furniture. We hope we can host you again!

Hi Rebecca, We appreciate your feedback and apologize for any inconveniences faced during your stay. We will be in contact with local staff to discuss the possibilities of upgrading the unit and what work could be done to create a better atmosphere for guests. If you have specific ideas in mind we encourage you to email our customer service so we can make this unit the best it can be.

We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

Hello Miguel, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We make every effort to prepare guests for what to expect in their rental home and include information about the starter amounts of products to anticipate in our check-in email so guests can plan accordingly. We appreciate your feedback and welcome the opportunity to better improve our homes for future guests. We hope to have another chance to impress you on a future stay!

Katie, , thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We are glad you enjoyed the location. We will ensure that pest control treatments are completed to prevent any further concerns.We sincerely apologize for any disconnect in the care you received when communicating with our team and appreciate you bringing this to our attention. We welcome your feedback as a means to improve and will be sure to follow up with the appropriate parties regarding your experience. If late check-out is available you are sent an email the day before that you have to respond to by 4 pm so that the cleaners can be made aware. To clarify, we provide our guests with a starter kit of supplies. This includes cleaning supplies, toiletries, and paper products. Once these supplies run out it is the responsibility of our guests to provide any additional supplies throughout the remainder of their stay. We look forward to hosting you for a great stay in the future.

Joaquin, thank you for sharing your feedback, we're pleased that the location of our home served you well. That said, we apologize for the issue you encountered with the washer and we are pleased to note that this has been resolved. We wish you had reported the other concerns you encountered during your stay so our team could have addressed them. The garbage disposal had a coin inside of it and it was removed by our maintenance team and is in good working order now. To clarify, a starter pack of paper products is stocked to get your stay off to a good start but may not last your entire visit. We apologize for any inconvenience this caused your party. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.

Thank you for sharing your feedback, Noah. We are glad you found the home great and a nice place to stay. We are sorry for the number of inconveniences you experienced. The dehumidifier only needed the power button to be pushed and it is now functioning correctly. The refrigerator drawer has been fixed, ensuring the doors close properly. The sliding door has been put back on track and lubricated. We provide a starter pack of essentials but do not include condiments or coffee filters. We always welcome the opportunity to improve and hope to impress you in the future.

We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Hi, Haley! We appreciate you choosing to stay with us and apologize if some aspects of your rental were a disappointment. Your cleanliness concerns will be discussed with housekeeping. The air conditioner system is completely new, so it would be surprising for it to cause any problems, but pedestal fans are available for guest use. The HOA was able to locate and eradicate the strange odor. Thank you!

Thank you for giving us the opportunity to hear your feedback about your time with us, Greg! We appreciate you bringing these areas of improvement to our attention so that we could take appropriate measures to implement improvements. Rest assured that we have followed up with our local team regarding your feedback and can confirm all of the issues you've expressed to us have been resolved. Please know that our Guest Services team is available 24 hours a day to assist should any questions or concerns arise prior to arrival or during your stay. Thanks for staying with us, we look forward to hosting you again!

Debbie, we thank you for your feedback and for allowing us to host you! Our apologies that your experience in the home was not the pleasant and relaxing vacation we wish to facilitate for our guests. Please note a starter set of paper products and travel-sized toiletries are provided to start our guest’s first night out on the right foot. We carry no condiments, spices, or filters. Our 24/7 guest service line is available for any questions before your arrival, and we look forward to hosting another stay!