2/10 (非常に不満)
Vinita P.
2025 年 6 月 15 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Non Functional
Our 3 nights stay was a nightmare. The apartment is on 3rd floor and not 2nd as mentioned. The staircase has mould and the smell comes into the flat which has damp. The shower was not working and we reported it, we were told that someone was going to repair it, however no one came. The dining chairs had mould under the cushions and the chairs sank in the middle when we sat. The lights were not working. There is only one AC in the apartment. We were told that leave your bedroom doors open to cool the room … no privacy at all. The photographs show large bedroom but they are small and the second one does not have any ventilation … it’s boxed in. It’s not suitable for people with any kind of disabilities or respiratory issues… the flat has steep stairs and stinks of damp and mould. Our stay was horrible with the lady who checked us in being rude and unresponsive. She did not respond to our messages about sorting the shower and light out . We wanted to cancel our booking and find something else but there was no response from propery manager or Vbro although we were promised that someone will call us on Tuesday 13th June as Monday was a holiday. Truly disappointed… our stay in Barcelona was ruined. On checkout we showed these things to the cleaner that turned up and he called the office to report it.
Vinita P.
2025 年 6 月に 3 泊滞在
