Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
My family and I stayed at this vacation rental for our son's baseball.We've had problems since before we even arrived.We always choose our Vacation around comfort and relaxation.We received none of the sort.A few days after they received our final deposit(30 days prior)I received an email stating that the pool & hot tub would be out of service because of renovation.They offered a 10% Discount.I was very Disappointed and so were the kids.After many times of trying to contact the property,leaving messages and emails. They finally answered.When I was voicing my concerns,they told me that the west end pool was still open(unheated) and can give us a token to go down the street to use the pool at the aquatic center.Which defeats the purpose of convenience.I then asked if we can just cancel, she said "sorry, no cancelations".I explained that this is our only vacation and we base them around relaxation, &pool.She said sorry ma'am, with no compassion or empathy.Then she said that they can give an extra 10% off and a token and nothing more. Then she proceeded to tell me that she was hanging up on me as I was talking. So I decided to let it go. Upon arrival, we learned that all the pools were closed & our unit was supposed to have bunk beds,that they reassured me when I asked prior to booking.I tried to call the front desk but they just had a non working prop phone. I used my cell phone, and called to voice my concerns. Diane, was very rude and hung up on me. Then I called back to try to understand why she was so rude with not one once of compassion.I asked her if she had children,she said," no, but she's sorry." Then hung up yet AGAIN!!! Then 2 people showed up at my door. One was the maintenance man and a woman with a clip board.They said under Florida law you don't need an emergency landline,we just have it because "the Canadians" like it. Not to sure what that meant, but ok.The morning of checkout they were at our door at 9:25am to basically kick us out.
