2/10 (非常に不満)
Kyle D.
2024年2月20日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Terrible experience
If you have to deal with management for any reason, you’re in trouble. We arrived and the hot tub was broken, which was when I first contacted their support, Vacasa. We could have looked past it, even though “hot tub” was the first thing listed in the listing descriptions. We unpacked around 7:30 when we arrived (hard to find) and got everyone laying for bed when the ceiling light wouldn’t go off. This light is 20ft above the only bed and would not turn off. I contacted support and explained everything, I asked if there was even a circuit breaker that would just turn off all lights so we could get some sleep. Once 9:30pm rolled around they told me it was after hours and they would likely need to send someone in the morning, which prevented us from sleeping. At that point we went across the street to the hotel and saved $50, while getting a pool, hot tub and breakfast for the kids. Don’t waste your time or money, it’s not worth it.
Kyle D.
2024 年 2 月に 1 泊滞在