When we walked in, the condo was beautiful. The view can't be beat. The condo seemed spacious and well appointed. I had the condo prestocked with a few groceries but thought it was really weird to find a half-drunked bottle of wine sitting on the counter. In the freezer, there was an opened package of steaks in there. Maybe it was left from the previous renter but found it really weird and dirty. I then went into the master bedroom only to find a mans socks in the drawer- not a big deal but it shows how well the condo had been cleaned prior to our arrival.
A few days into the trip, my family came back from the beach to find a large leak coming from the ceiling in the master bedroom. There was water all over the ground but I didn't see it since the blind were drawn. As I walked into the room, I slipped and landed on my hip. Thank god I wasn't seriously hurt. I promptly called the rental place to have them fix the leak and told the women that I slipped. She showed no concern at all and sent someone to fix the leak. The leak couldn't be fixed so we had to stack towels on the ground for the rest of the trip which was about 5 days. They never called to check on me or the leak.
Half way through the trip, my son told me the bed he was sleeping on smelled like pee. When I went to inspect, sure enough the mattress stunk of urine leaving that bed unusable. For the rest of the trip, my three kids had to share the one other bed available.
When looking under furniture, it was disgusting. Dust, sand and trash were everywhere. You could definitely tell there has not been a deep cleaning in quite some time.
A note about the Honua Kai- construction was going on everywhere. Since condo 202 is beachfront, you have to walk down the hall to get to the nearest door to access the beach and pool. Well, that door was blocked off for the construction going on outside so we had to walk all the way to the lobby to get to the amenities which was a pretty far walk. I feel the rental agency should have disclosed this to us prior to our trip. The carpets of the condominium were worn and dingy. On a positive note, once outside, the grounds are beautiful.
Condo 202 has so much potential and an incredible view but it fell way below our expectations. The fact that the rental agency could care less that I fell from their leaking ceiling is upsetting. We paid almost $2500/night but we feel we should've paid half of that and would like a refund.
