4/10 (不満)
Renee R.
2024年3月10日
良かった点 : コミュニケーション、ロケーション
気になった点 : 清潔度、掲載情報の正確さ
Disappointing
We have stayed at the resort many times and this was the most disappointing room of all our stays. The unit can be most accurately compared to getting a knock-off purse. While you are at the Fountainebleau, the room is not in line with the resort standards one would expect.
The room looked like it had been last used as a frat house. It reeked of weed and cigarette smoke, half of the lights were missing or did not turn on, the floor was sticky so your shoes stuck the moment you walked in and the unit itself was not as shown in pictures (different furniture and wall paint/decor). The mirror was broken, the showers were small with rusted features and the unit just felt dirty and “very used”.
The check in process was disorganized- we did not receive any communication about the check in process (where to go and what to expect). Fortunately, having some previous experience helped fill in some gaps. They checked us in under the wrong reservation and then charged by credit card several thousand dollars. When I questioned it, he refunded the charge but then had to rerun the card again for the proper amount, only to have my bank flag it for fraud and deny the use.
Overall I would not book this unit again. If you are going to pay the high end prices of the hotel, the unit should match. While the host attempted to do what they could to have the cleaning crew come back through, there was only so much to be done. The unit needs to be redone or properly listed.
Renee R.
2024 年 3 月に 3 泊滞在
