I am not one who normally complains, but our experience with Michael at Holiday Island Rentals, who manages this VRBO, was atrocious. The first night, I pulled the comforter back on the bed to find bloody sheets. Disgusting. There were no spare sheets to be found, and since it was nighttime, I put a towel down over it and tried to sleep. The towel smelled like mildew and there was still the smell of blood. I ended up on the couch. In addition, I pulled a bowl out of the cupboard and it was sticky. I called Holiday Island Rentals and spoke to Michael. He offered no apology but I was told someone would come change the sheets. A few hours later, Michael came to change the sheets and leave clean towels. Still no apology. I told him I would like a refund for that night considering the inconvenience. A week later, nothing. I called Michael to more firmly request a refund for that night’s stay. He was rude to me on the phone and said he would look into it upon his return to the office. That was the exact same thing he said to me when I tried to cancel a different reservation months ago, and I ended up having to call him multiple times to finally receive what I was rightfully owed. I am left to deduce that Michael is taking the VRBO cleaning fee and not actually hiring a cleaning company. No cleaner would have made a bed with bloody sheets and put away sticky dishes. We shall see if I get a refund for the night’s stay but VRBO needs to know they have a problem here.