This is also my Yelp review: June 30-July 2: The only reason Ohana Resort is getting 2 stars instead of 1 is because of the sandy play area my grandchildren enjoyed. I wish I had done more research and read the reviews prior to booking this place. Our penthouse and studio units were filthy and run down. I wish I had taken a picture of the kids' feet after walking around the unit. They were black. All the posts are accurate. I even messaged Chris asking her about the reviews: "Hello! My family and I are excited to vacation at Ohana Resort starting the 30th. I wanted to touch base with someone who could explain a little bit about the negative comments I've been reading about the lack of cleanliness there. That concerns me a great deal. There are comments about dirty carpet, musty smells, broken furniture, etc. I saw some great comments about the staff which is great, but I need to know if things are any different than the comments I've been reading. My family would never want me to book anything that is not clean and for the rates charged, we should expect clean, odor-free rooms. Can you speak to all of that please? Thank you for your time!"
Her answer: "Cindy Our place is clean, we are doing upgrades all the time. Our staff works very hard to maintain the whole Resort. Thanks Chris" . Had it not been for the reviews asking to cancel and their policy stating NO REFUNDS, we would have turned around and walked out. We made the best of it by washing the minimal kitchen items they had, everyone was forced to wear their sandals the whole time and we put our own sheets on the old, dirty couches. There were window handles broken, some the windows did not have screens and couch was rigged up with wooden blocks. Because of the broken and bent cookware and limited dirty dishware, we bought plates, bowls, napkins, plasticware, paper towels and cleaning supplies. The 2 kitchen towels in the unit were so heavily stained, we only used them to clean. Unlike other VRBO units, we were disappointed with the lack of amenities. Very few kitchen utensils, minimal broken and beat up cookware, no S&P shakers, no napkins, no cleaning supplies, etc. The units were dark, dirty and musty. I would not recommend staying here. My lesson... vet these places sooner and thoroughly, and believe what you read, especially if it's listed more than once. (Zoom in on some of these to see t the filth up close.) I have photos to add.