Our experience with Book That Condo was overall positive, but our experience with the Shores of Panama Resort was unfortunately disappointing.The condo itself was nice, comfortable, and well-maintained overall. However, there were a few housekeeping details that could use improvement. The shower curtains had noticeable rust rings around them, making it appear they had not been replaced in quite some time. The water heater closet door was covered in dust, and it looked like that area had been overlooked during cleaning. The kitchen was also lacking in dishes and cookware, making it a little difficult to prepare meals during our stay.The biggest issues we experienced were with the resort itself. The resort staff were consistently rude and not very helpful when we had questions. The elevator situation was extremely frustrating. With only four elevators serving such a large building, long waits became a daily occurrence.The parking garage was another major concern. The spaces are very small and difficult to navigate with larger vehicles or SUVs. Even more concerning, while we were unloading our belongings, a disturbing incident occurred in the parking garage where a passenger was physically assaulting the driver of another vehicle. Someone nearby ran toward the situation to help, and the vehicle sped away before anything else happened. While this was not the fault of Book That Condo, it left our family feeling unsafe in the parking garage and around the resort.