When we arrived at the house, we noticed a swarm of bees covering the Jacuzzi and shallow end of the pool. I immediately called the house manager, Mark, to ask him to get an exterminator right away. He said that they had previously had multiple exterminators but no one could find a beehive. I insisted that they needed to do something. The owner, Jeff, came out the next day and put chemicals in the jacuzzi and salt around the border which did absolutely nothing. Five days after we arrived, a friend of the owner who was supposedly an exterminator, finally came over and just put vinegar in the jacuzzi with no effect. Throughout this time, the owner didn’t seem too concerned that we didn’t have use of a pool/jacuzzi. He just said that he was doing what he could. Supposedly, on the sixth day we were there, the exterminator said he set up bee traps but there were none on the property that we could see and the bees only got worse as the weather got warmer. For 11 days, our 14-year-old daughter (and us) were extremely upset that we couldn’t use the pool, which also had dead and half dead bees floating throughout the pool every day. There were also 2 days we couldn’t use the adjacent basketball court because my daughter was too scared to play when the bees were also flying in this area.
After our trip, we contacted the owner asking for a 20% credit, which would have decreased the cost to $1,200 day, a price that we thought was fair for a house without a pool. Also, not having a pool had a major negative impact on my daughter, since we weren’t going anywhere during COVID. The owner obviously knew he had a problem before we arrived and didn’t inform us that the pool would not be usable. HOWEVER, THE OWNER DIDN’T EVEN CARE ENOUGH TO ANSWER 5 TEXTS WE SENT REGARDING A CREDIT.
On the positive side, the house has lots of activities to do as a family and would be a great place for a family reunion (assuming the pool situation is taken care of). The grounds are beautiful.
In summary, renter beware, because the owner does not seem to feel responsible for providing his house in a condition that a renter would expect for the money they are being charged. He obviously felt no responsibility or empathy for our negative vacation experience.