6/10 (普通)
Kailen H.
2024年5月28日
良かった点 : チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Good
The communication regarding check in procedures was less than ideal. I called 5 or 6 times prior to our trip, emailed, and messaged on the VRBO app in case we were held up at the border and needed to follow the procedures for the late check-in and got no response.
There were some small things that felt a bit annoying: the floor wasn’t cleaned at all— we wore shoes for our entire stay, a very small amount of toilet paper and no paper towels were provided, and the online schedules for the amenities were inaccurate. We checked by the front desk to inquire about massages for the next morning, and were told that they were “open at 10 and required no reservations”. In actuality the spa was closed and would not be open for two days.
Overall, we enjoyed our trip, and these little annoyances were small. It would have been nice to have been prepared for them though.
Kailen H.
2024 年 5 月に 4 泊滞在