There are many positives, convenient location to AMI favorites, beautiful views and directly on beach. Property has been decorated in beachy theme, plenty of items stocked in kitchen to make light meals and everything was clean.
The negatives however, is why this is less than a 5 star rating. The property is managed by Vacasa and we found that the staff was less than attentive or concerned about the issues we had. The keypad code didn’t work and initially we could not get into the property until we called, had to provide them with our confirmation number, name, phone number and home address. This would be fine if not for the fact we had to contact 5 additional times and repeatedly needed to provide everything again and again. The keypad issue wasn’t resolved until Thursday and that was after telling them about it 3 more times. Next, the bathroom sink didn’t drain, which they did send a person within 2 hours to repair. The next morning, the kitchen faucet handle was leaking and causing water to sit on counter. This time I called, left a detailed message as no one answered. We did not receive a call back so called the next morning because the water leaking from handle was worse, causing water to be sitting on counter and dripping to floor. We dried everything, hung the kitchen rug outside to dry and threw away the entire roll of paper towel on counter that had also wicked up water. Apparently there was water even leaking into the condo below us. The property owner reached out to us to inquire if there was a leak since she received a call from the downstairs owner. Vacasa did send a plumber at that point but said the initial call was thought to be a duplicate issue (not sure how a clogged bathroom sink sounded like a leaking kitchen faucet handle). We could never just call Vacasa and say we had a problem, it always turned into a 30 minute conversation. Unless someone was there actually performing a “maintenance” checklist, these small issues became large issues. I would also suggest that as it is getting dark earlier that the dark stairwell be addressed. The decorative door lamp worked only part of the time and the flush mount light in the landing area was not functioning making the terra-cotta tile stairs difficult to navigate until you reached the first floor condos where those lights were working. It’s an older building in need of some TLC.
