Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This was one of the worst rental companies I've ever worked with. We have used this company in the past and was very happy. However, this year was the worst. The property had a leak in one of the upper rooms, the leak trickled down into the room that we were staying in (entire bedroom carpet was wet). I did what the information package stated, called the emergency number, i understand that not a lot could be done at that late hour. However, we called the next day to see what was going to happen (keep in mind that everyone had to sleep in the living room on air mattresses), the lady then proceeded to tell me she would have to contact the manager. Well, she did contact the manager, and with several phone calls back and forth between me and the lady (not manager) we finally get moved late the next day. With all this going on the air/humidifier people were there to "clean" the room out. So, we asked the lady, where was we supposed to go with all of our belongings, due to the fact that the new room was not available, the response that was received is, i dont know what to tell you. Long story short my friends and I tried for several DAYS to contact the manager. Left messages and even call back numbers. No surprise, she never called back. So, if you decide to rent from this place, I hope that your experience is better than ours was. Because we will NEVER rent from this company again. A manager that could not take 5 minutes to call a guest that has had issues with the rental is not a place that I want to do business with.