2/10 (非常に不満)
K Dawn K.
2026 年 2 月 11 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
The listing says there’s a washer/dryer. The confirmation said no washer/dryer. I called, they said there was not. I booked it based on it having one so I complained. They said there was nothing they could do. They said the listing had not listed a washer/dryer for years. I sent the active listing to them to show them it does still say there is one. They did not care. I was ticked but I was stuck, they already had my money. We were there with 3 days of clothes for a 6 day stay. I went and bought three additional days of clothes for us…which cost quite a lot. When I arrived there was a washer dryer in the unit. Something needs to be done organizationally. I have spent money I did not need to spend for clothes I did not need and had stress that was not even needed. You also said there was a hot tub on the booking and then after booking you sent a message saying the hot tub was not available…so we did not bring our swimsuits. When we arrived there were people in the hot tub because it was, indeed open and running perfectly fine. So, yikes! As far as the rest of it goes…the can opener does not work, the pans are all scraped up, the bathroom sink stopper does not work, the washer randomly stops working and needs to be completely re-run, the living room has no light, the dishes were dirty. The only thing I can say nice is that the beds were in ok shape, it is in a good location and the dining room table was nice.
K Dawn K.
2026 年 1 月に 6 泊滞在
