Comfy Condo with Shared Pool, Sauna - Near Slopes, Mountain Views

Thank you for your feedback, Glynn! We're glad to hear that you found the home clean and everything in working order. We appreciate your suggestion for updates and will take it into consideration. We hope to welcome you back soon!

Hi Tom, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!

Thank you for sharing your feedback, Jeff. We are so glad that you had a wonderful time at our beautiful home. We appreciate you letting us know there is room for improvement, and we will pass your comments on to our local operations manager for consideration. We hope to have another chance to impress you in the future.

Thank you for staying with us and sharing your feedback. We regret to hear that the home's condition did not meet your expectations and that the listing wasn't clear regarding some of the amenities. Please note that the laundry details are mentioned in the listing description, where we note that this is a shared amenity. Additionally, a washer and dryer are not listed as available amenities in the listing. The sauna is also mentioned as a community amenity that is open seasonally. All details are available on the listing description, and location and hours of operation are in the guest emails. The owner is aware of the condition of the appliances and is working on making some updates when feasible, including the kitchen cabinets and hall bathroom flooring. The fan noise has been noted and will be replaced. A lock for the hall bathroom door has been requested. Finally, we have checked the TV, and it was found to be working as needed. We appreciate your detailed review, which helps us understand the guest experience better. We hope to have the opportunity to host you again.

Russ, thank you for your review, we are so glad to hear that you enjoyed your stay. We sincerely apologize for the cleanliness concerns you encountered upon arrival and appreciate you alerting us and allowing our team to make it right. We hope to host you for another truly carefree and great vacation in the future!

Hi Todd, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!

We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Hello, Jason! We're delighted to hear that you had a wonderful time and enjoyed your visit to Sun Valley Serenity! The great location and local wildlife are just the cherries on top of this charming condo. We apologize for the details missed by our housekeeping team and will ensure that these items are addressed for future guests. Additionally, we are sorry that noise from neighboring residents had a negative effect on your stay. Please know that our customer experience team is always available and happy to assist with any questions or concerns. We appreciate your valuable feedback and the opportunity to improve. We hope to host you again for a truly remarkable stay!

Hi, Anne. We are so sorry for the issues you encountered which prevented this from being a perfect stay. We apologize for the details missed by our housekeeping team and will pass along your concerns to ensure future cleans are completed to our standards. Thank you for taking the time to share your feedback with us. We will be sure to pass your suggestions along to our local manager who will work with our homeowner to make necessary upgrades. As always, our customer experience team is available 24/7 for any issues that may arise. We hope to host you again, in the future, for a more enjoyable stay.

Hi! Thank you for your review. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We encourage guests to call our 24 hour Guest Service line to alert us with the issues with cleanliness while in the home so that we can promptly rectify the situation. We do hope that we have another chance in the future to impress you!