If you are looking for a "CLEAN" house, this house is not for you. We had to change the furnace filter as dust was literally hanging from the ceiling in main hallway (I am not sure it had been changed in years, I have pictures), the vacuum cleaner and filter hadn't been cleaned out in a long time...owner sent new vaccum filter after sending him pictures of the disgusting one, light bulb in bathroom ceiling burnt out....we had to replace as its a very dark bathroom in the evening even with all lights on, stopper in bath tub is stripped and doesn't work, many bags of garbage left from previous guests (someone did come and pick it up after complaining about it), patio furniture is completely faded and missing buttons on cushions (pictures on VBRO are from when the house was on the market in 2018), food in refrigerator from past guests (with Covid, I found it disgusting to have food jars that been opened and left), the bath towels are also pictured from house listing in 2018 and smell utterly musty, crumbs in dish cupboards, most drawers that we opened appeared to be a hodgepodge of everyones leftovers, carpet stained in master bedroom, the tile throughout the house needs a deep steam clean (I cleaned a small area to see if it was dirty or the pattern), could barely see out of front windows because they are so dirty in the morning when sun is shining, pool liner appeared dirty (even though there is a pool guy who comes once a week), outdoor gas grill also needed a deep clean.
Unfortunately, all of this was not what we expecting after reading the reviews. We did NOT stay for our entire reservation, it wasn't worth staying in such a disgusting home. When I told Travis that we vacated early due to the lack of cleanliness, he indicated that I should have called the cleaning staff back to fix the above items. He seems a little out of touch to even suggest. He needs a crew to come in and deep clean and do regular home maintenance. It would have been days work for the cleaners to do, we did the easy fixes.
Travis responded quickly to messages. I guess the only positive.