無料Wi-Fi、ケーブル、グリル、グランドピアノのある上質なレイクビューハウス

Thank you for providing your valuable feedback. We are sorry if you felt the home was not on par with our cleanliness standards and some amenities are not available and broken. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Hi! Thank you for your review. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We're following up with the local staff to ensure that the ball isn't dropped again for future guests. We do hope that we get another chance in the future to impress you.

Hi, Stephen! Thank you for staying with us. The property manager is hopeful to have the shower fixed soon and will change the number of bathrooms advertised until then. The bedroom closet doors are reinstalled, and we have checked for any unpleasant odors. Due to guest-inflicted damage to the piano, the owners have opted to have it unavailable for a time while they determine what to do. We appreciate your understanding and do hope to see you again!

Hi, Trina. Thank you for your thoughtful review. We are so happy you enjoyed the home and the beautiful views it offers! However, we would like to apologize for any minor issues you experienced during your stay and appreciate you bringing them to our attention. Please know we have since followed up with our local manager, and they confirmed a new shower knob has been ordered. We hope for the opportunity to host you again in the future!

Hi Andrea, thank you for your review. We apologize for the issues you experienced during your stay. We are disappointed to note that our phone and email records show we were never contacted during your stay. Our team is available 24-hours so that we can assist guests with any issues they encounter and we always hope that guest's will be in touch if they are experiencing any difficulties during their stay. The home was inspected prior to your reservation, confirming that this home was cleaned to our exacting standards and was ready to welcome guests. Please note that we do not supply perishable items, including oils and spices, in order to best ensure the safety of our guests, and we do encourage guests to plan accordingly. Thank you for staying with us.

Hi! Thank you for your review. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We encourage guests to call our 24 hour Guest Service line to alert us with the issues with cleanliness while in the home so that we can promptly rectify the situation. We do hope that we have another chance in the future to impress you!

Hello, Charles! Thanks so much for taking the time to provide your feedback. We apologize that the home was not in better condition upon your arrival and regret to hear that this was your experience while staying with us. Please know this is not our standard grade of cleanliness and presentation. The comfort and satisfaction of our guests is our priority. We will follow-up with our housekeeping team to ensure future cleans will be completed to our standard. We hope you will allow us the opportunity to provide you with a truly exceptional vacation experience in the future.

Our apologies that you were having difficulties reaching our team. We are currently in the process of hiring and training many new team members to ensure we can continue to deliver our world-class customer service through these incredibly busy times. We hope you'll give us a chance to impress you in the future!

Hi, Debbie! We are so glad you stayed with us and do apologize for the disappointments you experienced due to being short-staffed during COVID-19. The housekeeping team is getting retrained, and the shower has been fixed. Thank you!

Thank you for sharing your feedback, Eugene. We are glad to hear that you enjoyed your stay and apologize if the cleanliness of the home left much to be desired. We will follow-up with our housekeeping team to see that future cleans are completed to our standards, and we hope to have another chance to impress you in the future!

We are very sorry about your experience. This is an unusual situation where the system glitched and failed to notify our housekeepers of the needed cleaning and yet still sent out an early check-in email to our guest. We appreciate your patience in the matter and hope to have a chance to make it up to you. Thank you!