The condo was clean & roomy, & the view was superb! The down side was that while we were out to dinner mid-week, the hot water heater burst, flooding the downstairs level of the condo. The on site property manager was FANTASTIC. He was there within 10 minutes of our call. I messaged the property owner to let her know of the situation, and did not receive a response until the next day. The manager moved us to a condo right down the hall & allowed us to stay there for the remainder of our visit, while the other unit was repaired
The new condo was perfect. I realize that the owner had no control over what happened, but she never asked if any of our things were damaged, she never apologized for the inconvenience, and certainly never offered any discount. I had already contacted her on Saturday morning (I forgot the key to the condo that she had mailed to me, TOTALLY my fault) and did not realize it until we were almost 4 hours into our 11 hour drive. I sent a message through VRBO, texted the # listed, AND I left a voicemail. I was anxious to hear back, as I didn't know if there was another option to get in. I waited a bit, then called again. She informed me that she was on a river cruise in Oregon and it was 5am there. I apologized, explained that I had no way to know that, and she said the property office had a key and I should contact them. She was rude. I feel that she was rude and uncaring about HER property and the experience that we had.