2/10 (非常に不満)
Michele P.、Mill Creek, WA
2021年10月5日
良かった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
気になった点 : 清潔度
Forced to move units due to ants
First visit to Grandview. First Fall visit to Chelan. The location of the property was great. The size of the unit was nice. The water view was wonderful. Sadly, the first morning there we woke up to ants in the kitchen. Husband cleaned them up, they came right back. Called maintenance, who brought 2 ant traps and placed them in kitchen. Gross overall, couldn't leave food in kitchen, as we saw ants crawling on our sealed food containers. We are very clean people, so this was disgusting. Soon saw more ants. Maintenance came back and realized they were crawling in from front door, all along hallway inside home, on our duffel bag! We had to throw out food. We paid for this size unit with a kitchen and now we could not cook. Had to move food to living room table. They had to move us to a different unit, which took a few hours, due to cleaning schedule. Our reservations at a wine tasting had to be let go. Our day was thrown off. Finally moved to a clean unit - but we had to downgrade to a queen bed (prefer and paid for King) and we no longer had a washer and dryer, which was important for our stay. Hope to hear from owners, as this was a very frustrating experience.
Michele P.
2021 年 10 月に 3 泊滞在
