We arrived an hour early, not on purpose, getting a cart and taking our luggage on up to room, however, was unable to get it room earlier, due to room had to be inspected before we could enter, according to the person on phone with Panhandle. Room was never inspected while we were there. Masks were mandatory, according to sign posted, we saw a lot of employees not wearing them. Some of the important amenities where shut down..... The movie theater, the saunas, one of the outdoor pools, the restaurant, The ski jets.These amenities are some of the reason I chose Tidewater.Had l been told this , when I called ahead to check on things, I would have cancelled and reserved for another time. This was a first time at Tidewater resorts for a few of our guests and I myself were embarrassed. For the monies I paid for the condo and the amenities (that we did not get to use) I over paid. As for the condo, very nice, beautiful views and very accommodating. There were a few things, however, that my guy took care of while we were there. When we arrived there was a closet door off, the upper bunk bed rail was off, the air unit filter was nasty and the master bathroom tub was not completely cleaned. This was not the first time that I had stayed at Tidewater, but was for some that came with us.