新しいリスト！ 湖畔のコテージ、ビスケットポンドのドック、島

Thank you for your feedback and for spending the 4th of July weekend with us. We were notified of the Elock issue and assisted promptly, but we apologize for the lack of supplies and the rock pathway concerns. To clarify, we provide our guests with a starter kit of supplies. This includes cleaning supplies, toiletries, and paper products. Once these supplies run out it is the responsibility of our guests to provide any additional supplies throughout the remainder of their stay. Supplies are restocked before each guest. We apologize for any inconvenience this may have caused during your time with us. We're glad you enjoyed the views and the nearby attractions, and we hope to improve your experience on a future visit!

Thank you for your feedback, Patrick. We're glad you enjoyed the location and the lake. We apologize for the inconveniences you encountered. We will discuss these concerns with our housekeeping team and ensure the furniture is properly arranged to improve guest comfort. We appreciate your input and hope to provide a better experience in the future.

Hi Mechelle. Thank you for your review. We're sorry to hear that there were some unexpected visitors during your stay. We have reached out to our local team to make sure that we have had the home treated professionally. We apologize that the issue wasn't taken care of prior to your arrival. Additionally, we have treated the home for the unfavorable aroma outside as well as the shower. We do hope that we have another chance in the future to host you for a truly relaxing vacation.

Hi John. Thank you for the thoughtful and detailed review. We’re so glad your family had a relaxing and enjoyable stay and that the screened porch, dock, and fire pit helped create special memories. It’s great to hear the space worked well for your group and that the photos matched your expectations. We also really appreciate the heads-up about the watercraft traffic in front of the dock. Safety is always a top priority, and we’ll be sure to communicate this more clearly to future guests, especially those with younger children. Thanks again for staying with us. We’d love to welcome you back anytime.

We are sorry to see you were disappointed with your experience and do appreciate you sharing your review with us. We shared your feedback with our maintenance and housekeeping team to make improvements and will be ready for future guests. We encourage guests to contact our 24/7 guest services line if they experience any issues. We will contact the local manager immediately for a resolution. Please call us when booking to be sure you have rented a property suitable for your needs. We hope to have another chance to impress you in the future!

Hi, Gillissen! We appreciate your feedback and are sorry to read there were some problems with your stay. We were unable to locate any signs of a leak, but we will keep an eye on this. A new water cooler has been installed, the shower has been repaired, the mildew has been addressed, and the fireplace works if guests are using the damper correctly. Thank you!