8/10 (良い)
LeeAnn W.
2022 年 8 月 1 日
良かった点 : 清潔度、ロケーション、掲載情報の正確さ
気になった点 : チェックイン、コミュニケーション
Rocky start to Family vacation
The location is great… lake and proximity to bike trails and Beulah/Frankfort. The biggest problem was that I was not given the info to access the property. We waited for 2.5 hours with everyone anxious and starving. No response from property manager for pushing 3 hours despite many calls, messages and texts. He said vrbo was supposed to send it to me but the entire time the site said access not given yet. Even if vrbo was to send the info, the property manager should be available at check in time. To add insult to injury he NEVER gave the least apology… even said “… well the access code is in the kitchen.” Seriously, if we don’t have the code, how are we to get something in the kitchen. At that fee, he should be able to be available at check in for just this reason. We had already spent an hour trying to find space in a hotel.
Take note of the odd bedroom set up.
In addition, we got lucky that we had cooler weather because the air conditioning did not work well, especially in the upstairs. It explains why each room has a standing fan.
Location , views and lake were great despite the rough start.
LeeAnn W.
2022 年 7 月に 7 泊滞在
