We have used VRBO and their associated companies multiple times in the past and have never had complaints or problems. We were very disappointed with our stay in Nokomis. We have been coming to the Venice area for five years, and this year we paid the most and got the least. The pictures we viewed were deceptive, and what we received was very much overpriced and disappointing. The furniture was filthy, the dinnerware stained and the untreated hard water left a coating on the dishes and silverware. There was no cable to connect with CNN, Fox or any other national, news network. The VRBO picture showed a clean, cut lawn which was not true in realty. The backyard was a mess with piles of junk. The canal picture with the boat was deceiving in that in reality it was neither attractive nor useful. In one bedroom we had to buy a shower mat for bathroom tub and hangers for the closet and hooks to hang things because there were no towel racks or hooks of any kind to hang anything. The coffee cups were so stained that they were not usable. If you would like photos, let me know and I will forward them. In fairness they did say that they were doing repairs on many of our complaints, so the future may be totally different for future renters.