Dog- friendly cabin w/ hot tub, firepit, fireplace & mountain view

Hello Jane, thank you for your review. We are so sorry that your stay started on the wrong foot and that our housekeeping team did not meet our high expectations of cleanliness. We are so glad that they were able to swiftly assist in correcting the issue and that the rest of your stay was an enjoyable one. We hope to host you again soon!

Thank you for your review, Katrina, we regret to hear that your time with us was less than satisfactory. We sincerely apologize for the cleanliness concerns you encountered during your stay with us. Our team of housekeepers takes pride in their cleanliness standards, as it is a top priority service we provide for every guest prior to check-in. We have passed your feedback along to our housekeeping staff so they are aware of your concerns. We hope to have the opportunity to impress you in the future.

We apologize for the inconveniences you experienced and are glad to see you still enjoyed your stay! Housekeeping is taking care of the tub jets, and the owner will be to the home to visit soon to evaluate the furniture. Thank you!

Kristen, thank you for taking the time to share your experience, and we sincerely apologize that your anniversary trip did not go as smoothly as it should have. We understand how important the hot tub and entertainment setup was to your stay, and we’re truly sorry for the delays, miscommunication, and frustration you experienced. The check-in issue and lack of timely information added unnecessary stress, and the delay in addressing the hot tub and TV concerns fell short of the service we aim to provide. While we’re glad the local team was eventually able to assist with batteries and a streaming device, we understand that this came too late to make a meaningful difference during your visit. Your feedback about the call center experience is also noted, and we’re actively working to improve both communication and training so that all team members are more familiar with individual properties and better equipped to help guests quickly. We appreciate you bringing these issues to our attention and will be using your experience to make meaningful improvements. Thank you again, and we hope you’ll consider giving us another opportunity in the future.

Thank you for taking the time to share your experience. We apologize for the yard not being cleaned and manicured well for your stay. We appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider in the future. We hope to host you again soon!

Hello Jane, thank you for your review - we are glad that you enjoyed your weekend away! We are so sorry that the home was not ready for your arrival but glad that our team was able to quickly assist in turning it around for you and your group. We hope to host you again, in the future!