プライベート、人里離れた、ゲート付きの飛び地にある巨大なプールデッキを備えた見事に指定された家

Thank you for your kind review! We're delighted you found the home very clean and well maintained. Regarding the hot tub temperature, we wish you had contacted us during your stay, as this could have been resolved very quickly. The pool heater had simply been switched from remote mode to pool-only mode, preventing the hot tub from reaching its normal operating temperature. Our team is always available to assist guests and promptly resolve any concerns. We appreciate your feedback and hope to welcome you back again in the future! Thanks for choosing the Acadia Retreat (1525086) with Vrbo.

Thank you for your feedback and for staying with us. We’re very pleased to hear that you found the home to be a very nice place. For the benefit of future guests, the amenities provided at the home are clearly explained within the published terms and conditions of rental that the guest agrees to when making a reservation at any one of our homes. While we supply bath & hand towels and other essential linens, washcloths are not included as a standard item (they are considered a consumable personal item). Many guests prefer to bring their own personal items for comfort. Aside from this small preference, we’re glad the home met your expectations and that you had a pleasant stay. We always appreciate feedback and look forward to hosting future guests. Thank you for choosing the Acadia View (1525086) with Vrbo.

Hi Rebekah, Thanks for taking the time to submit a review of the Acadia View (1525086). We're delighted you enjoyed your Thanksgiving stay and found the location convenient for Universal Studios. Andrew takes great pride in providing excellent service, and we’re glad he could assist you. We appreciate your recommendation and hope to host you again in the future! Thanks again for choosing the Acadia View (1525086) with Vrbo

Thank you for your feedback. We are pleased to hear that the home was comfortable for your extended family and that any operational questions raised during your stay were addressed promptly by our team. We were somewhat surprised by the reference to an alleged insect issue, as no such concern was reported during the stay despite regular communication with our team and the opportunity to address any concerns immediately. With respect to the damage charge, multiple towels and linens required replacement following your stay due to staining that could not be removed through commercial laundering. Photographs were provided as part of the documentation process. We do not charge guests arbitrarily, nor do we “nickel and dime” visitors, but we do have a responsibility to maintain the property and its inventory to an appropriate standard for future guests. Our team remained responsive and accommodating throughout the stay, including during checkout, and we wish you and your family all the best moving forward. Thank you for choosing the Acadia View (1525086) with Vrbo.