I really wanted to love this place, but it was so hard. (As a real estate investor I want to preface that many of my qualms, deal with the short-term property management company. Most items do not deal with the physical property, only the maintenance of the listing.)
Night one- I found roaches in the kitchen cabinets. Asked for sticky traps, as I preferred they not spray pesticides while my infant was in the home. They brought sticky fly tape. Needless to say, it didn't work. We also cleaned 3 partially emptied Miller lite cans off of the front porch, silverware and trashbags out of the front lawn and multiple discarded clothing tags out of the master bathroom.
Night two- Our friends in the carriage house embarrassingly relayed that they had to clean up a used tissue and bathing suit crotch liners out of their bathroom. So that was pretty mortifying, for everyone involved.
Night three- Still no wifi in the carriage house, so we reached out to the property management company yet again. By email they notified there was a separate modem and password, by phone they swore there was no such second modem or password. This continued for all six days, with no resolution. No wifi, also meant no accessible tv in the carriage house.
Day four- We attempted to gain access to the golf cart that was advertised in the original listing, but we were unable to gain access to the garage.
Day five- We hosted a gathering for my mothers 57th birthday party at the condo and were reported to the HOA for having 2 parked vehicles in front of the condo. So the party guests were forced to pause dinner and find alternate parking for their vehicles. Nothing says happy birthday, like some cold lasagna!
Day six- I'm just absolutely done speaking to the property management company and hey if nothing else, I know which company we will not be using for our short-term rentals!! So this was just a very thorough interview process.
If the owners consider an alternate property management company, I would recommend this condo as the only issue we encountered with the physical property was the lack of parking availability. The main issues RealJoy must combat ,are communication and cleanliness. I wish the owners much success.
