Upon entry we noticed the following: crumbs on the kitchen floor, hairs in the bathroom drawers, razor in the shower, a bedroom toilet did not flush, master bathroom mirror that was covered in smudge, dirty pool with trash all around, and an unclean uncovered grill.
As the week progressed, the hallway bathroom smelled of urine, dust everywhere, dirty diapers in the dresser, a broken hot tub, a roach on the kitchen floor, and dirty dishes I’m the cabinets.
It would also be nice to drive several hours and have some hand soap, dish soap, and at least one decent knife. I’m not expecting to go on family vacation and have to buy cutting utensils or basic human toiletries.
The straw that broke the camel’s back were the roaches we found later in the week. One IN THE BED. I have photos of this roach along with the one found in the kitchen.
Following our discovery of a roach in the bed on Wednesday, we slept one more night and then decided that we would take time out of our vacation to visit the Resort Realty office in Corolla the next day. We had already called on day one, but we felt a face to face was imperative. We went there with a list of our grievances and finally received an apology from the office manager after being prompted for one. A few hours later after long consideration we decided that we were going to leave our vacation early and head home Thursday afternoon. So we packed up while a plumber was fixing the toilet. We really didn’t want to wait around for an exterminator to spray the house we paid a lot of money to relax in after finding a roach in the BED.
After leaving we’ve had some back and forth email communication with the Resort manager. The owner agreed to refund half of a day’s stay only. We really didn’t think this nearly compensated our aggravation and disappointment after spending so much money to have a full week of vacation.
There was also conjecture regarding whether or not the bugs we found were roaches or water bugs. After doing a fair amount of internet research and photo analysis, the bugs found were cockroaches and NOT water bugs. AND again, we found one IN THE BED. I should not be finding any bug AT ALL in the bed that I am sleeping in on vacation.
The owner was unwilling to make any further adjustments to a refund and now I have wasted another 30 minutes of my life detailing our experience when all we wanted to do was enjoy our time away with our children. This is a horribly managed property.