8/10 (良い)
Maria C.、Ocean View
2021年6月30日
良かった点 : ロケーション、掲載情報の正確さ
気になった点 : 清潔度、チェックイン、コミュニケーション
Great House -- Property Management Left A LOT to be Desired
The house is really nice and fit our needs perfectly. Great access to a beautiful beach. Check-in day was a total fail. We were "warned" that our house may not be ready by 4:00 p.m.. However upon arriving after 4, the cleaning staff had not even started preparing the house for our stay. The the pool was NEVER cleaned. There was trash, glassware, and pool toys all over the backyard. And when we reached out twice to the property manager, we never received a phone call back.. We ended up re-cleaning the house when we finally were able to get in because the cleaning staff did a rushed job. We had a long day of travel, and a lot of food to get refrigerated. We were also traveling with 4 small children, so we did not call the property manager immediately to report our dissatisfaction. While I understand the challenges everyone is faced with due to being short staffed, that does not absolve the property manager of returning phone calls and providing adequate customer service.
We would definitely return to this property again because the house was beautiful, however we would definitely make sure the house was cleaned properly and the pool area was cleaned before the end of the 1st day. Apparently if you wait until Sunday or Monday of your stay to report problems, the property manager doesn't seem to be responsive.
Maria C.
2021 年 6 月に 7 泊滞在
