Not the unit that I booked and was in a different location than family.
For starters the unit that I booked and paid for was not the unit that we were given. When this was brought up to property manager the response was that we needed to address with host. I reached out to the host several times including the messenger app in the booking Vrbo app. I never heard back from the host. The issue with not having the unit I booked online was that the rest of my family was several towers away making it extremely difficult with young children to hang out/get together. Additionally the tower given was about 1/4 of a mile further away from the beach resulting in a longer hike without family help and small children. I know it seems a little picky but with small kids these little things add up and the unit that we selected would have been significantly better. I also feel communication could have been infinitely better….
Brandon M.
2021 年 6 月に 4 泊滞在
オーナーについて
オーナー : Carrie
この宿泊施設のオーナーになった理由
Portofino’s beautiful waterfront location, stunning accommodations, world-class resort amenities and customized service standards – make it a natural indulgence. No other resort is located on the Gulf of Mexico, the Santa Rosa Sound and the Gulf Islands National Seashore. The vast complimentary and discounted amenities make Portofino Island a great vacation value.
この宿泊施設の特徴
Portofino is situated on 28 beautiful acres in Pensacola Beach between the emerald waters of the Gulf of Mexico and the gentle shores of Santa Rosa Sound. It is also adjacent to the pristine Gulf Islands National Seashore. The land itself is called Santa Rosa Island; it is the world’s largest barrier island.