The staff was so kind & helpfulas From the moment we checked in to the moment we checked out we felt cared for & welcomed. Our assigned condo had an AMAZING ocean view, we thought we would only see a sliver of water, but instead we spent hours on the lanai/balcony watching whales & sunsets & relaxing. We overlooked the garden/pool & had the ocean in the background, absolutely perfect. Some perks we loved but didn't know ahead of time: swim towels available to check out & swap when you need a fresh/dry one, free DVD "rentals" with current popular titles, filtered water dispenser in the lobby to fill personal water bottles, in-room coffee replenished daily (includes filter, brew yourself), room cleaned daily & bath towels replenished as needed, tennis, pickle ball and shuffleboard equipment available at the front desk for free on a "first come first serve" basis. Our kids (16, 14, 12) had lots to do & we (parents) did too!
Only two minor things - front door to our condo (we were assigned 733) slammed so hard that it was alarming, probably needs a fix. The kitchen utensils/pots/pans/cups/plates were great, but the bowls were very shallow maybe for soup/salad/pasta and we needed cereal bowls. We just bought some disposable ones & washed them. Many stores within walking distance, condos are across the street from a large grocery store and a few food places and souvenir stores, down the street from a few more food places, gas station with an ABC store with an excellent selection of anything we wanted/forgot. Also a parking lot with semi-permanent food trucks open every night, including picnic tables.
We are already brainstorming how we can get back to Maui, stay at Kaanapali Shores and bring more of our family!