Endless Views - The Name Says It All! Ultimate Views Of The Smoky Mtns

It's great to know you enjoyed your stay. We hope you stay with us for another beautiful mountain adventure.

Douglas Thank you for your sweet review. Seeing the bear & two cubs must have been magical. I'm grateful you got to experience that moment. I'm glad you & your family enjoyed the cabin and the views. We hope you come back and stay with us again!

Dear Melissa, Thank you so much for your kind review and feedback. We are happy to hear that you and your family enjoyed your stay, and we hope you all will come back to stay with us in the future :) Accommodations by Great Cabins in the Smokies

Thank you so much for taking the time to share such a detailed review, and for choosing to stay with us again after two years. We’re glad to hear that you still enjoyed the cabin, found the beds comfortable, and that everything (heat, A/C, hot tub, and the kitchen) worked well for your Thanksgiving stay. We agree, the view from the living room and kitchen really is hard to beat! We truly appreciate your honest feedback about the areas that need attention. We’re sorry to hear that some kitchen items were missing and that the window seals allowed small bugs to get inside. We’ve already begun reviewing our inventory and will replace what’s needed, and we’ll be addressing the window seals and exterior finish to ensure the cabin stays in great condition. Your comments are extremely helpful as we work on improvements. Thank you again for your balanced and thoughtful review. We’re happy to hear you’d consider staying with us again, and we hope to welcome you back to an even better experience next time.

Thank you for your feedback. We hope you can return soon!

Thank you for your feedback. The bears are certainly an added plus to the fantastic views from the deck. We hope you and your family will return again.

Jory, Thank you for your review! We are delighted that you enjoyed your stay. Yes, the bears are quite active in the area since the Hatcher Mountain Fire of 2022. As a result, the displaced bears provide quite the experience for seeing them up close.

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our property and management team. It’s great to know that the cabin exceeded your expectations and provided a comfortable space for your group. We’re also glad you enjoyed the beautiful views and the starry nights! Your kind words mean a lot to us, and we hope to welcome you back for another relaxing getaway soon! 4o mini

Thank you for staying with us. We are glad you enjoyed your stay. We are so sorry about the hairdryer we were not aware it was missing. Our office would have brought one out to you. Please call us again for your next stay. Thank you, Great Cabins In The Smokies

I respect your right to leave feedback. However, to be fair, I would like to share our side of the situation. I did communicate with you all via email on April 20, 2021 and even issued you a refund of $558.16 on that date. You were billed for the one night you chose to stay. You did not use any of the many options available to communicate with us. We provide an after-hours emergency number (which you contacted after the fact). We also provide the office phone number which is answered from 9 AM - 5 PM EST. The After-hours number is to be used thereafter. We show that you checked in early in the afternoon on 04/16/2021. Directions and the Departure and After Hours Emergency # Documents were emailed to you on 04/16/2021 at 12:36 PM EST. When Ruby spoke with your spouse, your spouse indicated that you all would be arriving around 1:00 PM. You did send the email with pictures on April 17, 2021 at 9:43:10 PM EDT. (You had indicated that you stayed the one night only and we had no idea that there were any issues with your stay). As I explained to you in the email response, the email you sent the complaint to is not monitored daily. I did respond on 04/20/2021 after you all texted the After Hours Emergency Number. Moreover, you did not send the email until 04/17/2021 at 9:43 PM. The pictures were taken during daylight hours. Up until this point, you had not communicated with us to alert us to the fact of the issues. When our guests alert us to a problem, we do our best to get it resolved quickly so our guests may enjoy their stay. Thank you.