We arrived at our condo on Saturday between 5:30-6pm after getting our welcome envelope from the after hours drop box. We parked the car and headed up to the condo on the 5th floor. My family of 6 all had bags/suitcases in hand. We got stuck in the elevator. Yes, STUCK. The door would not open, and the elevator would not move. We pushed the help button that called an emergency “elevator line” and gave the lady the information she asked for and said she would send someone but did not know how long it would be. After a few minutes we called back and talked to a man that asked us where we were located and the ID number on the elevator. Again, he could not tell us how long it would be. I asked him if I should call 911 and he stated that if I felt it was necessary that I should. We started pushing the “buzzer” button and yelling for help. Finally, another renter heard us and was able to get help. Security came.
No one asked if we were ok. That elevator remained shut down the remainder of the week.
There was no information in the elevator how to contact Myrtle Beach Resort or anyone on site. The welcome envelope only had Myrtle Beach management info/number, which was closed, and I could only leave a voice message. This was a nightmare.
After being “rescued”, we headed to the condo which was not even ready. It was still being cleaned. The bedrooms were still dirty and there were no linens on the beds. Check in was supposed to be at 3pm. Later in the week, we found 2 pairs of shoes and 2 sweatshirts left from the previous renters.
The room itself was fine and clean. Please note the resort it is located between 2 very large RV parks. The RV Park has a very large swimming pool, slide, and lazy river that is very busy and loud that our condo balcony overlooked. There is also a stage area with constant music, loud bass that shakes the ground, and preaching about Jesus.