I have traveled all over the world and extensively in Florida and used short term rental sites often. I have never had an experience like this before. I booked this rental less than a week before our schedule stay for the week of the 4th of July. We checked in on the 4th of July and were scheduled to stay until the 8th of July. On July 5th, one day after checking in, I received a text message from the property managers, Great Ocean Condos, informing us that the air conditioning would be shut off at 8am on July 6th through the evening of July 7th and offering us a refund for 1 day. I wrote them saying I could not stay in a unit without AC in the summer with 2 small kids including my newborn. They were slow to respond and did not offer another unit. We checked out the next morning, the 6th, before 8am. We found out from the on site management and maintenance team that the AC work had been scheduled for months. In other words, this unit owner knew that there was going to be substantial AC work being done on these days and he still marketed his unit and rented it without disclosing this to me or other potential renters. I asked for a refund and was told they agreed to giving me back $500 of the $1800 I paid. We didn’t even have 2 full days at the property and the 2nd day was exclusively dealing with great ocean condos, calling VRBO. To this day; we have not received a penny of our money back. DO not stay here or with a property managed by Great Ocean.