Upon arrival at the Condo neither of the toilets were filling back up after they were flushed. I noticed the water valves to both of them were off, so I turned them on, but instead of the talks filling the valves just started leaking water, so we shut them back off and called Vacasa. The first person I talked to got a maintenance man out right away, however he said he couldn’t fix it and that they would have to call a plumber. An hour later I get a call saying they can’t get a plumber out that evening, and they would have to relocate us to a comparable property. After 30 minutes she sent me to a link of a nice property, but it was NOT comparable, and was FAR from the public beach (Huntington was directly on the beach with complimentary beach service). I told her it wasn’t comparable at all, but she said that’s all she could do. It was already getting late and we didn’t have working toilets, so I told them to give me the access code and we would go to the property for the evening, and return to Huntington the next day after the plumber fixed the issue. Three hours later and multiple calls and texts we finally got a code. At this point it was 11 pm and we didn’t want to leave. The next day I had to call again to tell them I absolutely had to have a plumber there right away. They kept telling me they couldn’t find a plumber, however the first one we called said they could come take care of it. I tried telling Vacasa this but they said they weren’t on their list, but guess who showed up a couple hours later?? The guy that wasn’t on their list!! The plumber had to shut water off to the whole complex (according to the complex maintenance woman the individual units don’t have shut offs!) This caused a huge uproar!! Owners were calling Vacasa and the complex office telling them that the water had to be turned on immediately. The complex maintenance had the nerve to try to get the plumber to only fix one of our two toilets, even though the water was only off for 20 minutes. Not only were they banging on the door, but the woman from Vacasa had the nerve to show up to tell the plumber to hurry up😡. I was infuriated!! They couldn’t care less about our issues until others were inconvenienced and started getting owners involved, and then they show up at our door! What I find strange is that this unit was rented out knowing that both toilets were not working (hints the valves being off). So are these not inspected before the next tenants arrive? Obviously not!