Book a Grand Getaway at Grand Caribbean East 317. Stay & Play with PKRM!

Thank you for your detailed feedback. We're glad to hear you found the unit clean and comfortable and enjoyed the pool, beach access, and the quieter shoreline. Your comments regarding the hall bath toilet and the coordination around the repair have been noted. Feedback like this is helpful as we continue reviewing communication, scheduling, and how in-stay maintenance items are handled. We appreciate you working through the situation during your visit and for sharing your experience. Thank you again for staying with us.

Thank you for your feedback! We're glad to hear that the property was clean, conveniently located near the beach, and that everything went smoothly during your stay. We hope to welcome you back soon!

Thank you for sharing your experience! We're so happy to hear that you loved the condo, location, and area. We apologize for the inconvenience caused by the pool and spa being out of order during your stay. Unfortunately, maintenance issues can sometimes arise unexpectedly, but we hope it didn't take away from the overall enjoyment of your time here. We would love to welcome you back for another stay in the future!

We're sorry that you had issues during your stay. Our team does their best to ensure each guest has a great experience. Housekeeping and Maintenance were sent over to the unit to address your concerns with the cleanliness and ceiling fan. We do hope that you'll consider staying with us again.

Thank you for taking the time to post feedback. It is our goal to provide a good vacation experience, so know that we take your constructive feedback very seriously. Every year we welcome many families to enjoy Perdido Key and arriving at a clean condo in good condition is paramount. In many cases, our guests arrive earlier than our 4 pm check-in time. Know that we aim to use the time between departure (10 am) and arrival (4 pm) to complete do quite a bit. In this narrow window of time between vacationers, we are working diligently to complete routine maintenance, swap out the bed linens with new clean linens, clean the condo, replace items which are due for replacement, and inspect the property. In other cases, although rarely, it takes longer for our crews to complete these tasks. In the event that our guests arrive early, we work to get them in sooner than initially planned without sacrificing quality. Clearly, in this instance, we missed our goal. We hadn't received feedback about drawers, clothes in the sheets, a wrapper or dust under a large piece of furniture, but we were eager to respond to what was reported and bring additional sheets that very same day. In an instance where we miss something, know that we will absolutely make it right by sending a housekeeper over to address anything of concern. Also, after receiving this feedback, we have had an extra thorough cleaning completed to hopefully ensure that all of our guests are able to focus on spending their time on the beach making good memories. About the east building of Grand Caribbean, it's the same age as the west building and they are on the same maintenance schedule. About the weather, I wish we could control that as we would ensure bright sunny days all summer long for our vacationers :)

Thank you for taking the time to leave your 4-star review. We are so happy that you enjoyed your stay and hope to have you back again soon!