新しいリストスパークリングクリーン、ダウンタウンチャンドラーオアシス

Thank you for your feedback. We take cleanliness and presentation very seriously, and we’re sorry to hear that your experience did not meet your expectations. That said, we do want to clarify a few points. The home is thoroughly cleaned and inspected prior to each guest’s arrival, and we have not received similar concerns from other guests. Regarding the outdoor setup, the listing photos accurately show the available patio furniture, which includes seating and a coffee table rather than a full outdoor dining table. We understand that preferences can vary, and we appreciate you bringing your concerns to our attention. We will continue working to ensure every guest has a comfortable stay.

Mark, I am so glad you enjoyed your stay. We would love to have you back anytime.

Thank you Patty for leaving such a nice review. You are welcome back anytime.

Edward, Thank you so much for leaving a review. You are absolutely welcome back next year, I look forward to hosting your group again. Crystal

Thank you Kate for taking the time to leave a review. You and your family are welcome back anytime. Crystal

Thank you for your feedback and for staying with us. We’re glad to hear that the property met your needs and that you enjoyed the backyard and the game room with the pool table and bar area. Regarding the pool, it is professionally cleaned every week and inspected between guest stays. Because the property has surrounding vegetation, leaves can occasionally fall into the pool between cleanings, especially with wind, but we do our best to keep it maintained for guests. Our carpets are professionally deep cleaned every three months and also cleaned between each guest stay. The carpet is white, so it can show marks more easily when shoes are worn inside. While some visible marks may occur for that reason, the carpets are thoroughly cleaned as part of our regular maintenance. All sinks in the home are connected to hot water, so if one sink has hot water they should all have it. It’s possible the faucet may have been turned toward the cold setting, but we would have been happy to assist if we had been notified during your stay. For linens, we provide additional washcloths in the closet, and the home also includes a washer and dryer for guest use if more are needed during longer stays. We appreciate your feedback as it helps us continue improving the guest experience, and we’re glad the home overall worked well for your visit.

Gar

Fran, I am glad the location worked well for you. Its unfortunate you missed the television section on the listing that states The home does not have cable TV, has one TV in living room. has Chrome Cast and Apple TV so you can log into your accounts and watch TV through Netflix, Direct TV or other service you subscribe to. I will add this information in the description section as well. Thank you for the feedback and if you are ever in the Chandler area again we would love to host you both again.

It was a pleasure meeting you all. Thank you for being understanding about the fire alarm and for taking the time to write a review. You are welcome back anytime. Crystal

Dawn, The pool vacuum is how the pool is cleaned and is a very common system for AZ Pools. You cannot take it out as the pool pump turns on several times a day to keep the pool clean. If the vacuum is pulled out, and the pump turns on it will run without water burning up the pump. The cost of the pump is $2,500. The vacuum is moveable and can easily be pushed out of the way to the side. Additionally, the listing photos show the pool vacuum in the pool and when booking it you can see it in the first photo. When you told us the refrigerator wasn't working fully, we went to the property within an hour. We couldn't get a repair person out to the property, so we bought a new one and installed in less than 24 hours. Additionally, during that window, we moved all food out of the refrigerator to the bar fridge. 90% of packing garbage was taken with us. We did put a few small things in the trash as we were installing it. We did everything we could to make sure you had a great stay even though you stated we didn't need to replace the fridge during your stay as you had the bar fridge.

Gretchen, Thank you so much for taking time out of your day to leave a review. You are welcome back anytime. Crystal