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Thank you, I'm glad you enjoyed your stay.

The pool was cleaned Friday morning, it's fall and the leaves are falling so by Friday afternoon the wind had blown leaves into the pool. I received a call from the guest upon their arrival and was told the pool and spa were unusable because of the leaves and suggested they should be compensated. I knew the pool had just been cleaned that morning so I sent the cleaning crew back to make sure it was in top shape. I wanted them to have the kind of stay they were anticipating. When the cleaning crew arrived I was told there were some leaves that had blown into the pool and spa, and that the guest had the spa on and steam was rising out of it. The guest were not there when the cleaners were, but I let them know the leaves had been removed and hoped they had a great time. Saturday around noon I get another call that the spa was unable to be used and again suggested they needed compensation because they were unable to turn the spa on. I walked (her) through the steps to turn it on over the phone, she had no problem operating it. Sunday 8:30 in the morning I received the same call again but this time they were convinced the spa was not functioning properly so I sent my daughter's over the help them. When the girls arrived at 9:30 am the pool and spa were fully operational and the girls showed them the buttons to push to turn it on. The spa is not difficult to use, but it is custom. There are instructions on how to operate the pool equipment at the house, and I'm always glad to give detailed instructions either over the phone or in person.

I'm am sorry to hear we didn't live up to your expectations. The pool was clean and balanced, we had it scheduled to have it refinished over the winter, however the hurricane caused it to be delayed and we are now scheduled to have it refinished this fall after the summer swim season. When you mentioned the property could use some additional cleaning up, I'm assuming you are refering to the pool finish and the golf course property that we do not own. I was unaware of the poison oak/ivy, the plants are not on our property, they are on the golf course property below the retaining wall we did find where they had crept up the side of the trampoline and have removed them. (The trampoline is not actually included in the rental and we have asked in our house rules that it is not used for for safety and insurance reasons.) Nevertheless I am sorry for any trouble it caused. I'm glad you found the beds comfortable and you had plenty of linens. We go out of our way to make sure the home exceeds our guests expectations. Thank you for you stay.

Not really sure how to respond to this review. I think my suggestion would be to notice this is the only review with these concerns. As far as the bed sizes they are correctly listed. We selected the beds that we like and find comfortable, of course we are disappointed that you didn't love them, but I do understand that everyone has a different opinion of what is comfortable. The pictures are an exact match to the furniture in the house with the exception of the little orange couch we add to the dining room. We will probably not leave it there, so I have not updated the pictures in the dining room to include it. Of course we strive for five star reviews and are disappointed we fall short. We have our home furnished the way we like it and find it comfortable. We are glad to make it available for others to enjoy when we are not in town and of course we hope you love it as much as we do.

I'm so glad you had a great time! Lol! My daughter that is 5'9" would agree with you about the shower!

I'm so sorry you did not have a five star experience we strive to make sure you have the best experience. I have tried to call and send messages to get more information about the difficulties you noticed with the pool pump and dishwasher. We had the Polaris pool cleaner checked out, it is working properly. It is on a timer and does not run full time, maybe this is what you are referring to. The dishwashers seem to also be functioning, one of them them has to have the cycle selections made before closing it so maybe this was the problem. The ants in the yard have been quite a challenge to exterminate, we have a regular pest control service and I have called to get him back ASAP to remedy the problem. As for the Palmeto's they seem to love this warm weather and do like to pay us an unwanted visit when we are on the porch in the evening. Aparently they live in the bark in the pine trees. I am also addressing this with the pest control company to see if we can treat the exterior of the home more or the yard further out to help prevent them from coming up. Thank you for your in-depth review, we are always striving to do our best, and I'm still glad to hear from you if I misunderstood any of your review.