ニューレンタルシーサイドビーチ＆ラケット3104〜湾岸フロント/グラウンドレベル〜屋内プール、2つの屋外プール〜プライム

Hi Anna, thanks for your 5-star review! We hope to have you back again soon!

Thanks SO much for the 5-star review, we appreciate your repeat business and look forward to welcoming you back again soon!

Thanks for the 5-star review and hope to see you back again soon!

Hi Madora, the unit was recently repainted (2021) and also has recently replaced door hinges & knobs, plus a new living room recliner. The owner does plan on replacing more furniture and appliances at a later date. The ground floor convenience is hard to beat! It has a large smart TV in the living room, comfy bedding, and AMAZING views! We hope to have you back again soon to turn your 4-star into a 5-star experience!

Thank you for taking the time to share your feedback. We truly regret that the presence of pests affected your stay. As a ground-floor condo, we are particularly proactive with pest control, and we took several steps during your two-month stay to address the issue, including multiple treatments and sealing potential entry points. We're glad to hear the indoor pool was a highlight, and we hope you enjoyed the recent bathroom updates with the new custom vanities and mirrors. Regarding your request for a refund, we apologize, but we are unable to accommodate that after your stay has been completed. We do value your feedback and will continue to work on maintaining the property to provide the best possible experience for our guests.

Thank you for leaving a review. We appreciate your feedback as it helps us to improve. It's our goal to consistently deliver the best vacation rentals, in prime locations, at a fair rate. We look forward to welcoming you back to deliver a proper 5-star experience.

Hi Joyce, thanks for your review. That's one of the reasons why we are here - to address any issues encountered during your stay! We appreciate the feedback on the unit. We see you rebooked for next winter, we hope you'll find it to be a 5-star next time around.

Hi Ashley, thanks for your review & we are happy to know how much you enjoy SSBRC! Our rental office is where any guest stops by to pick up their arrival packet (contains custom door code, parking permit(s), useful condo info). We are located approx 6-7 miles from SSBRC on HWY 59 (Gulf Shores Pkwy - the main highway) in Gulf Shores. Check-in instructions are provided in advance to your arrival so that any guest is well-prepared and knows what to expect. This unit was recently equipped with keyless entry so there are no keys to return upon departure (yay!). Simply follow the provided self-checkout instructions and head on home, no stopping by the office (no keys to return, making it a breeze). We have no way to provide parking permits or info without the guests stopping by to pick up their packet. It is easy. The housekeeping will leave CLEAN linens for the sleeper sofa in a plastic bag. They did NOT leave dirty towels. A quick phone call would have clarified that info or simply open the bag to use extra linens. Thanks for the 5-star review, y'all were 5-star guests, and hope to see you back again soon!

Thank you for taking the time to leave a review! We’re glad to hear you enjoyed your overall stay and appreciated the location and the dehumidifier. We do our best to accommodate early check-ins whenever possible, but we had a repair to complete prior to your arrival, which pushed the timeline to 4 PM. We regret any inconvenience this caused, but we’re glad you were able to access the condo right on time. We appreciate your feedback. Please let us know while you're here as it can take some time to see a review with maintenance items to address. We’re actively addressing these issues to ensure a better experience for future guests. Your comments about the fold-out bed and bedding will also help us improve our preparations. Thank you again for your valuable insights. We hope to welcome you back for another getaway!

Hi Sara, thanks for your review. Please let us know what you would like to see updated. A smart TV was added and wall-mounted & recliner replaced in the living room. The entire unit was painted in 2021. We've passed your feedback onto housekeeping. We hate to hear that the prior guest left dishes in such a state that you were unable to use them right away. We provide check-in directions in advance so that all guests are prepared and know what to expect. We appreciate your review and hope to have you back again soon!

Hi Deanna, we are so happy to know that you stayed with us again in 2022 and left us a 5 star!

Thank you for sharing your feedback. We're truly sorry to hear that your stay did not meet your expectations. I want to address the cleanliness issues you experienced, as this is not the standard we uphold. We will be following up with our cleaning team to ensure these concerns are resolved. Regarding the construction work, we understand how disruptive it can be. Unfortunately, the building management provided very little notice, but we made sure to inform you as soon as we were aware. We genuinely wanted to move you to another unit to enhance your experience, but we understand that you chose to stay with your family who rented multiple units at Seaside. While we provided a discount for the inconvenience, I appreciate your understanding that it may not have met your expectations. Weather conditions also played a role in your experience, which was beyond our control. If you decide to stay with us again, we would love the opportunity to provide you with a much better experience. Thank you once again for your feedback, and I hope to hear from you in the future.

Thank you for your feedback. We’re sorry to hear that your stay didn’t meet your expectations, but we appreciate you letting us know about the issues so we could address them promptly. We did replace the kitchen light and provided instructions for the ceiling fan light in the bedroom. We also replaced the plastic patio chairs as soon as we learned about the issue. Regarding the parking permit, it’s mentioned in our listing and is available for purchase on-site to offer the convenience of not having to make extra stops. We strive to provide a comfortable stay for all our guests and are available by phone, email, or text for any concerns during your visit. It seems there was some confusion, and we’re sorry if that impacted your experience. Your feedback is valuable to us, and we will use it to improve our services.

Hi Stephen, thanks for your review. The buildings have routine pest service; if you encounter any issues during your stay please contact us so they can be addressed. We have contacted the building management to have it retreated (it was coincidentally due for routine service so they were able to get there same day). We are actively moving towards self check-in for our keyless entry units. This is the end of season and have scheduled for the tile/grout and living room furniture to be cleaned at the end of this month plus a deep clean. We have had the glass folks out to see if they can fix the door: they replaced the rollers and were unable to fix the door track. It would require the entire door to be replaced. The owner also has plans to replace furnishings & decor! Stay tuned!

Thanks for the wonderful review - it is gratifying to know we hit the mark! You were perfect guests and welcome back anytime!