Great place and great location. We lived on the lake for years and now rent each summer. Recently renovated and great for families. However, the renovations were not complete, we had no AC in a required bedroom (for our older dad) with 95 degree temps outside and no communication about that OR the fact that contractors would be working while we were on property to "install" HVAC almost every day we were there (not the weekend). We were able to solve the AC issue when we found a portable unit in the closet of another bedroom, but we received zero communication about this until after we found it and this was only by the second evening. We received a small credit which was OK but that is not the point. Communication with VACASSA was terrible, delayed and not honest. We received a text at 10PM one evening informing us that workers would be there starting at 8:30 the next morning to "fix" the AC. In fact, they were there to cut holes in the floors for vents and install duct work FOR the AC and they never finished that job after many days of being there all day, everyday starting at 8:30 AM. Zero communication from the manager that this was multi day event and we're paying full price for this was really poor on their part. We made nice with the workers who became part of our morning breakfast on the porch since it wasn't their fault but the fact is we were not told the truth and clearly it was known they would be there each day. There was a note on the website saying that shower construction was not complete. They were all fine and working.
Get it together VACASSA (whoever you are relative to VRBO) and VRBO. Do better. You can and you should.
And please, please do not try and blame this on COVID. Poor customer service seems to come back to that excuse these days and this is not one of them.