Unfortunately I feel it important to write a honest and hopefully helpful review. Primarily because I had voiced concerns regarding other negative reviews before and after I rented this house, and was promised by vacasa that the problems had been taken care of.
They have not.
I am surprised vacasa property management company would be proud to have your name on this property. It is a complete disappointment and unsanitary. It is very clear Covid sanitizing protocol is not being followed along with any care or respect for guests financial investment and enjoyment of vacation time. Ironically, several of our family members became sick while staying here.
The items below to name just a few are completely unacceptable.
The house was not ready on arrival. We had to deal
With the master bathroom outlets broken, we had to fix a broken toilet, ice maker is broken, all the blinds are broken, stove top doesn’t work well, dishwasher does not work consistently, all the furniture is ripped, broken down, dirty and old. There is one bar stool at kitchen bar, the kitchen cupboards and pantry are dirty and in complete disarray. The carpets are disgusting and unsanitary, filthy and stained. The kitchen floor when wiped with a towel came up black, filthy. The mattresses are old and covered with a foam pad that has no cover to be sanitized and washed between guests. The house does not have enough towels, coffee mugs, wine glasses and seating to accommodate the number of guests allowed in house rental. The deck is old and full of slivers. The house siding is rotting, the landscaping very unattractive. There has been no care in providing a comfortable inviting vacation home. We are offended to be taken advantage of not personally viewing this home before renting and lied to on the description of it on your vacasa sight.
We will be writing a formal letter to vacasa for restitution. We rent homes all over the Pacific Northwest and this is the worst home we’ve ever rented.
The one star is for the beauty of wapato point and lake Chelan. This home doesn’t belong here in this condition, to rent to people coming for their vacations is shameful.