Lake view home w/ deck, shared pool, beach nearby, tennis and boat rentals

Hi Ryan, Thank you for staying with us and for taking the time to share your review. We’re glad to hear that everything worked perfectly during your stay and that you found this home to be just as good as others in the neighborhood. It was a pleasure hosting you, and we truly hope to welcome you back for another wonderful stay in the future.

Hello Cheryl, thank you for taking the time to provide your feedback regarding your recent stay with us. Your comfort and satisfaction are our top priorities, and we regret that we fell short of providing you with the exceptional experience we strive for. We have taken note of the specific concern you mentioned and have already passed this feedback on to our local team for immediate review and action. We are committed to addressing these issues promptly to ensure they do not affect future guests. We hope to have the opportunity to host you once again the next time with our better and improved service.

Thank you for your review! We are happy to hear that you enjoyed the home. We sincerely apologize for the internet issues you experienced during your stay. This has been addressed by our local field staff and the internet is back to working as normal. Thank you for allowing us to compensate you for this issue. We hope to have the opportunity to host you again in the future!

Hi Lorena! Thank you for taking the time to leave us a review! We're glad to hear that you and your family were able to enjoy this beautiful home and all the views that it had to offer! Since your departure, we have been working with the owner and an electrician to get all of the outlets looked at and repaired. We have also updated the serving settings and replaced some of the outdated items that you mentioned! We do hope that we have another chance in the future to host you!

Viktor, thank you for sharing your feedback, we're pleased that you found our home clean and that you liked the atmosphere and location! We apologize for the inconvenience you experienced with the toilets and want to note that maintenance has remedied the situation. We're also sorry that one of the bunkbeds shook with movement and our maintenance team will check on this as well. We enjoyed having you as our guest and we hope to have the opportunity to host you again.

Hi Joan. Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the multiple issues you experienced during your stay, including concerns with cleanliness, maintenance, safety, supplies, and communication. This is certainly not the standard we strive to uphold at Vacasa, and I understand how frustrating this must have been for you. Please know that your feedback is very important to us, and I have shared your comments with our local team to ensure these matters are addressed promptly. We are committed to making improvements so future guests have a much better experience. Thank you again for bringing these concerns to our attention. We hope to have the chance to host you again and provide the exceptional experience you deserve.

Hi Joan. Thank you for taking the time to share such a detailed account of your experience. We are truly sorry to hear that your stay fell far short of what was promised and that the assurances given before your arrival were not upheld. It’s clear that both the condition of the property and the level of service you received were unacceptable. The cleanliness issues you described, both inside and outside the home, should never have been present at check-in, especially after you were told the property was in good working order. We also understand how concerning and inconvenient it must have been to deal with unsafe deck conditions, missing or broken amenities, inadequate supplies for your group size, and unresolved safety hazards such as the wasp nest. Your comments about the lack of responsiveness from our service team are especially troubling, as timely communication and resolution of issues are essential to a positive guest experience. We’ll be escalating your feedback to both the local property management team and our quality control department so that these issues are addressed before the property is made available to other guests. We regret that this stay did not provide the comfort and reliability you expected, and we appreciate your effort to outline these concerns so clearly.

Gary, thank you for taking the time to share your feedback following your stay. We apologize that your experience in our home was not the vacation for which you had planned and for which we strive to provide our guests. Please know that the comfort and satisfaction of our guests is our priority and the experience you had is certainly not commonplace, nor is it indicative of our level of service. While we do know that it doesn't remedy your negative experience, we hope that the compensation provided alleviated some of the stress and inconvenience that you experienced. We are working with the owners to make the appropriate repairs and updates. Carpet cleaning has been scheduled and the couch has been replaced. We will use your feedback and experience to help make a more positive environment in this home moving forward. Thank you.

Thank you for taking the time to leave a review, Kimberly. We apologize that we dropped the ball, as this is not the high standard of guest satisfaction and cleanliness that we hold ourselves to. We have provided your valuable feedback to our local manager to work with the homeowner to update the property and find solutions that best fit their goals for the home. Our housekeeping manager has been made aware of the issues you had and is working to resolve them as soon as possible. We apologize for the inconvenience and hope we have the chance to impress you in the future.

We appreciate your feedback, PJ! We have installed a new, adjustable shower head in the bathroom; tightened all hardware on the bunk beds and applied thread lock so they are quite solid; the blinds have been repaired; the bathroom door handle and light bulbs have been replaced. Thank you!

Hi, Mackenzie! We apologize for the cleanliness and condition of the home upon your arrival. We have worked closely with our local staff to address these concerns thoroughly and to ensure that our future cleanings live up to the Vacasa standard. We sincerely apologize you had difficulty reaching our staff and appreciate you allowing us to refund you for the inconvenience. We hope for a chance to impress you in the future!

Thank you for your review, Emily. We are sorry to read you were unhappy with your accommodations. The doorknobs have been fixed, new pans have been added to the kitchen, new pillows are on order, and the patio furniture is put away for the winter season. We will be addressing the vanity mirror as soon as possible. We hope to see you again!

Julie, thank you so much for providing us with your feedback. We sincerely apologize for the lack of cleanliness you encountered upon arrival. Your concerns have been passed along to our housekeeping team to ensure that our cleanliness standards are improved. Thank you for allowing us to refund you for the inconvenience. We hope to have the opportunity to impress you in the future!