2/10 (非常に不満)
Jackie B.
2021 年 6 月 30 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Pictures are Deceiving - Old and Filthy
I checked into my room on 6/19/21. The room was absolutely filthy. The fridge is rusted and leaking water all over the floor. The toilet constantly ran, the blankets and sheets were dirty, the walls, cabinets, floors were dirty. Unacceptable and unhealthy especially in today’s world of Covid! The door to the room was busted. The dust on the air conditioner was thick. The tables and counter had a film on them. The hallways to the room were not swept or cleaned. I called the customer service number to discuss and was told maintenance or cleaning crew were unavailable. I requested another room but was told none were available. I requested a refund but was refused and was told that mgmt's review of the room didn't qualify for a refund, as it was normal wear and tear. This room needs a new fridge. A thorough cleaning and maintenance. The pictures on the VRBO site are fraudulent and customer service was the most unfriendly I’ve ever experienced. The place was so filthy and dirty that I didn't stay one night. I want to protect others from this horrible experience, please do not rent this condo as rental agent is very shady.
Jackie B.
2021 年 6 月に 5 泊滞在
