Our host was great. The issues we had were with the housekeeping. We were scheduled for one cleaning during our stay. Housekeeping came in and took the towels, only replaced them (partially) in 2 bathrooms. I expected a complete refresh in all 3 baths. All the towels were extremely rough to the feel. The Westin should have more plush, soft towels. They almost felt they were air dried. The beds were poorly made, as if made by a child. The trash cans weren’t emptied. Additionally all the sheets needed to be upgraded- they were extremely worn and thin. I did make a call about the lack of service but the concierge didn’t seem too concerned just offered to have more towels delivered and said I could out the trash out and someone would be by to pick it up. Staff at the Westin were half nice, half not. The vibe overall seemed a little tired, Westin can do better. We love those property and will continue to visit, but wish the service was a bit more escalated.