I'll start with the property- the house is as it is shown in the photos. I didn't deal with the cleanliness issues noted in past reviews- everything was clean. The only issue inside was they do not have a vacuum that works and there was no broom, so after 10 days, it was a bit dirtier than I'd like.
The issue for us, was actually everything outside the home itself. The house is directly next door from a major construction site. I counted like 6 homes being built. Almost every day (including the weekend) their work began around 6:30 am and was so loud it woke up my young kids and thus, me and my husband. It was also so loud, all day, that we could hardly sit outside and talk/hear one another. When I called Vacasa to report this and ask for a cheaper rate, the service was pretty terrible. I realize there are local ops and regional Vacasa operations. The local ops was terrible and we never even got a phone call from them. The regional ops did what they could, but said "any reduction/refund in the rental rate would have to be handled by the local team". Again, we never heard from them. The only time they did anything helpful, was when I reported an active wasp nest on the desk and they (without calling ahead) sent out a few guys to deal with the pest issue. That was nice- but a call would be expected.
Ultimately, I think this place was incredibly overpriced. I never would have booked the one big trip we saved for, at a location that would prevent us from sleeping in, or enjoying the outside- literally the two reasons we go to Chelan every summer. As a healthcare worker who really needed a break, this experience was disappointing. I won't book a Chelan Vacasa rental again.