レンタルマーケットの新機能-2ベッドグラウンドフロアオーシャンサイドショアウッドヴィラ

Thank you for staying with us! We appreciate your review and are so happy you had a great time.

Hi Sally. Thank you for letting us know. We have addressed all issues and hope you will return.

In response to this review, this guest dealt with me the entire process. She neglected to mention that roxanne is part of my email address. During the entire process, from booking to checkout, she knew my name, and referred to me as such in email and telephone conversations., as I identified myself as Deb, each and every time. Although the carpets are white, we have them cleaned, routinely, and had just had them cleaned 3 weeks before this guest's' arrival. Unbeknownst to me, the prior guest, had spilled milk and it had dried in the carpet, which was undetectable until I put my nose, directly, on the carpet. We had to use a flashlight to find the area that the smell was coming from. Even though the spot was very small, we cleaned a much larger area to ensure there was no residue. I checked on them the next day and she said there was still a hint of the smell. I called a professional carpet cleaner, who came to clean the ENTIRE villa, IMMEDIATELY!! In short, we did everything we could, as quickly as we could, to the best of our ability.