Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I waited a little while to leave my review, so maybe it wouldn’t be so harsh. I am not one to leave bad reviews on a vacation unit. I always research and try to find nice places to stay. The rental unit itself was wonderful, beautifully decorated, had plenty of room and perfect location. On our second day there, I decided to do some laundry., using the washer/dryer unit in the vacation home only to find out the dryer did not work. I called Gibson Beach Rental office to report and was told someone would be out that evening. No one ever came. I called the next morning and reported it and again, was told someone would come. We went to the beach, came back and still nothing. I called again and two ladies were sent out (I assume they were housekeeping ladies). They of course didn’t fix it and it remained NOT working the entire week we were there. I called daily, leaving multiple messages, which never got a return phone call. We always pack lightly on vacation if we know we are going to have a washer and dryer. Also, as a family of 5 we went through all of the towels pretty quickly. On the day I finally got through to someone, I was told they would pick our laundry up if we left it on the bag and they would wash and return it. No way in **** was I gonna trust them w our laundry when we couldn’t even get a return phone call back or more importantly a service call to fix the dryer. I told them no. I requested some clean towels. I was very frustrated at this point and let them know it. Later that evening we were left 4 clean towels....and as I said earliar..:we were a family of 5. Customer service was the worst I have ever had on vacation!! On our last day I called and finally got to speak to the manager. I unloaded a week full of frustration on him (which is not typically me to complain). He was very apologetic and I did get a small portion of my money refunded for the inconvenience. The dryer never worked or was even looked a