The Vacassa general support number is USELESS! Any issue I called with just got noted with no one local getting back to me with any efficiency.
First day, got into room to find trash behind the couch, socket in master bedroom that didn't work, and both TVs in bedrooms unplugged.
Got worse the 2nd day, when I ended up locked out after dark as keys had been disabled by Mountain Thunder since it was a new month, yet no one had gotten me new ones. I was locked out for almost three hours as Mountain Thunder wouldn't give me new ones (even though they had them behind the counter) until someone local from Vacassa came up. Again, the general support number got me no where, but they wouldn't give me the local number (no idea why). To make it even worse, one supervisor said she'd help me and call back in 10 minutes, yet then she went home.
The local Vacassa manager is a nice guy but he was MIA for the 3 hours I had to sit around waiting to get back to my room, my belongings, and my vehicle!